Director, Solution Engineering for NVIDIA Experience

Details

The NVIDIA Experience Team is seeking a highly technical Director of Solution Engineering with a passion for engaging directly with end customers. The role works across NVIDIA’s customer ecosystem, including cloud service providers, enterprises, and OEMs, to help deliver world-class support and services for AI server products powered by NVIDIA GPUs, CPUs, and networking technologies.

The role partners with leaders across NVIDIA to define priorities, drive execution, and collaborate closely with leading customers to maintain scalable, high-performance solutions that enable large-scale AI data center operations. The successful candidate will translate customer needs into robust solutions while establishing and standardizing planning, reporting, and execution frameworks. This includes defining metrics, driving accountability, and leading cross-functional efforts in a fast-paced environment.

Responsibilities

• Provide direct support to NVIDIA customers to resolve or advance customer solutions and issues.
• Drive RMA operations excellence, CRM roadmaps, and partner interfaces.
• Develop and implement metrics to measure program effectiveness and identify areas for improvement.
• Collect and analyze data to support planning and data-driven decisions.
• Cultivate a culture of continuous improvement and identify opportunities for process enhancements.
• Participate in the creation, maintenance, and versioning of documentation for enterprise support processes, procedures, and associated guidelines.
• Apply agentic AI skills to create standard processes and improve collaboration within the team and across teams.
• Lead teams and projects.
• Mentor new engineers and interns and support employee development.

Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience.
• At least 15 years of overall hardware and/or software engineering experience.
• At least 5 years of management experience.
• Demonstrated ability to engage and moderate successful interactions with engineering partners, vendors, and customers.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience and remain calm and focused in negative situations.
• Excellent follow-up and organizational skills, with a passion for solving problems.

Preferred Qualifications

• Background in computer science and GPU technology.
• Experience in production application software development, server architecture, or creating AI tools.
• Experience working directly with customers.
• Proven track record of driving process improvements, measuring efficiency, sharing knowledge and experience, and managing sophisticated projects from start to finish.

Compensation and Benefits

• Base salary range: USD 292,000–442,750 per year.
• Eligible for equity and benefits.
• Applications will be accepted at least until August 1, 2026.