Incident Manager, Safeguards

Details

Anthropic's Safeguards team helps ensure that AI systems are deployed safely, responsibly, and in line with the company's values. The Incident Manager will manage Safeguards incidents involving AI systems from declaration through closure, coordinate cross-functional responders, oversee the Safeguards Enforcement on-call queue, and help build and scale the incident response program.

This role may involve exposure to explicit content, including violent, sexual, or psychologically disturbing material. It includes rotating after-hours and weekend incident coverage.

Responsibilities

• Serve as incident commander for Safeguards incidents from declaration through closure.
• Assess incidents, propose severity, and coordinate responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams.
• Track known facts, changes, open questions, and team input, and provide regular updates to executives and partner teams.
• Coordinate legal, communications, public policy, and external notifications when required.
• Run post-incident reviews, assign action items, and track them through completion.
• Oversee the Safeguards Enforcement on-call queue during rotating coverage; triage requests, resolve issues, route work to owning teams, and identify emerging incidents.
• Scope and deliver improvements to incident response, including on-call automation, incident readiness, post-incident reviews, and metrics.
• Draft and maintain runbooks and standard operating procedures.
• Work with Safeguards engineers to write decision rules, test automation, and reroute or automate requests.
• Maintain incident records and program performance metrics.

Requirements

• Experience managing incidents or urgent escalations from start to finish in trust and safety, security, platform integrity, crisis management, or a comparable field.
• Experience handling product or platform abuse, such as account compromise, fraud, or coordinated malicious activity.
• Ability to make clear decisions under time pressure, document reasoning, and recognize when decisions belong to Legal, Policy, or leadership.
• Ability to write concise, accurate updates suitable for executive action and legal or external scrutiny.
• Experience coordinating cross-functional teams without direct reporting authority and following through on commitments.
• Experience improving operational processes and determining which steps require human judgment versus automation.
• Willingness to perform hands-on queue work and participate in rotating after-hours and weekend incident coverage.

Preferred Qualifications

• Experience helping establish an incident response function, including writing runbooks and review processes.
• Experience with AI system incidents, enforcement actions, threat intelligence, security investigations, regulatory or external incident reporting, or on-call escalation queues.
• Experience using AI tools to automate triage, summaries, or routine decisions with quality checks.
• Working knowledge of SQL or similar tools for incident and queue analysis.
• Experience designing and facilitating tabletop exercises.
• Interest in AI safety and responsible technology development.

Logistics

• Minimum education: Bachelor's degree or equivalent education, training, and/or experience.
• The role follows a location-based hybrid policy, with staff expected to work from an office at least 25% of the time.
• Anthropic sponsors visas and makes reasonable efforts to support visa applications, with assistance from an immigration lawyer.