Manager, Incident Management - DGX Cloud Resilience Engineering

Details

Join the NVIDIA team responsible for maintaining the resilience of the DGX Cloud platform during disruptions. The team develops the people, processes, and systems that enable DGX Cloud to withstand failure and sustain AI research operations at scale. The role covers the full lifecycle of incident management, from detection and response through root cause analysis, corrective action, and prevention, while expanding the quality of operational practices across the program.

Responsibilities

• Build and own the incident management team, including incident commanders and operations engineers, by setting clear expectations, identifying development opportunities, and driving continuous improvement in craft and delivery.
• Partner with the technical lead to align on priorities and execution, owning team health, delivery cadence, and people development while the technical lead owns technical and product direction.
• Manage the weekly operating rhythm, including incident reviews, operational reviews, on-call health checks, and workflow, ensuring the team operates with consistency and reliability.
• Drive quality and follow-through on team outputs, including reliable incident data, root cause and corrective action reports that produce genuine lessons, and action items tracked to completion.
• Identify gaps in team capabilities, processes, and coverage, and drive initiatives to address them proactively.
• Own the health of the on-call rotation by maintaining a manageable alert load, clear paths for blocking issues, and a balanced workload for the team.

Requirements

• 10+ years of overall experience in operations, site reliability engineering, or incident management.
• 5+ years of experience leading and managing engineering or operations teams.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Experience leading an operations, SRE, or incident management team in a high-stakes production environment.
• Demonstrated track record of driving reliability outcomes, following through on corrective actions, and achieving measurable operational improvement.
• Experience leading teams through incident response and turning incidents into lasting systemic improvements.
• Experience partnering with a technical lead or peer in a split-ownership model, with clear accountability for people and execution.

Preferred Qualifications

• Hands-on background as an incident commander or SRE with direct experience managing production incidents, or equivalent experience.
• Experience building incident learning, retrospective, or operational quality programs adopted across multiple teams.
• Experience with the operational characteristics of GPU, HPC, or AI training infrastructure.
• Familiarity with AI-assisted operations tooling and a considered perspective on where automation helps and where it introduces risk in incident workflows.

Compensation and Benefits

The expected base salary ranges are USD 224,000–356,500 for Level 3 and USD 272,000–431,250 for Level 4, determined based on location, experience, and other objective job-related factors. The position is also eligible for equity and benefits.

Applications will be accepted at least until November 16, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes. NVIDIA is an equal opportunity employer committed to an inclusive work environment.