Manager, Technical Deployment

Details

Anthropic is building a Forward Deployed Engineering team to help organizations adopt Claude through transformative, safe, and lasting production AI applications. Technical Deployment Leads own customer engagements end-to-end, while Forward Deployed Engineers own the technical artifacts.

As Manager of Technical Deployment for Financial Services, you will own engagement portfolio health across the vertical, set delivery quality standards, and build playbooks and evaluation frameworks that allow the practice to scale. This is a player-coach role requiring credibility in architecture discussions with customer engineering leads, executive-level customer and sales conversations, and leadership of complex engagements. You will lead and develop a team of Technical Deployment Leads and pressure-test technical decisions made with Forward Deployed Engineers.

Responsibilities

• Hire, develop, and retain a team of Technical Deployment Leads embedded in Financial Services engagements.
• Set standards for delivery judgment, technical fluency, and customer presence.
• Manage TDLs through regular one-to-ones, clear expectations, direct feedback, and growth plans.
• Own portfolio health, track engagement status, intervene when delivery drifts, and run engagement quality reviews.
• Own customer outcomes, maintain executive relationships, run steering committees, and represent Anthropic with senior business, risk, and engineering leaders.
• Staff engagements in partnership with Forward Deployed Engineering managers.
• Lead the most complex engagements, including delivery planning through production deployment.
• Set standards for statement-of-work quality, MVP scoping, value measurement, and defensible impact stories.
• Codify reusable solution patterns, evaluation frameworks, and technical playbooks.
• Partner with Sales to qualify engagements, shape scope, and inform statements of work.
• Partner with Marketing and Sales on Financial Services go-to-market materials, reference cases, and positioning.
• Run engagement reviews, knowledge-sharing, escalation support, reporting, and team goal-setting.
• Surface delivery lessons and emerging Financial Services use cases to Product and Research.
• Uphold Anthropic's values and ensure TDLs represent the company's culture in customer environments.
• Travel to customer sites 25–50% of the time.

Requirements

• 8+ years leading enterprise AI/ML delivery, with at least 3 years directly managing people responsible for delivery outcomes.
• Experience building and leading technical delivery teams in enterprise environments, ideally including embedded or forward-deployed teams.
• Experience delivering AI, ML, or LLM-based agentic solutions into production.
• Understanding of solution patterns, integration approaches, and production implementation challenges.
• Deep Financial Services experience, including work with banks, insurers, or asset managers.
• Understanding of how model risk, security, and compliance reviews affect technology deployments.
• Ability to communicate credibly with CIOs, chief risk officers, and heads of engineering.
• Ability to navigate architecture discussions, evaluate technical trade-offs, and assess whether agent designs are realistic.
• Experience with value-based scoping, including TCO/ROI quantification and post-deployment impact measurement.
• Ability to thrive in ambiguity and build teams, practices, or functions from an early stage.
• Executive presence and strong written and verbal communication skills.
• Minimum education: Bachelor's degree or an equivalent combination of education, training, and experience.
• Required field of study: A field relevant to the role, as demonstrated through coursework, training, or professional experience.

Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Office collaboration space.
• Visa sponsorship may be available; Anthropic states that it sponsors visas and makes reasonable efforts to obtain visas for successful candidates, although sponsorship is not guaranteed for every role or candidate.

Work Policy

Staff are expected to work from an Anthropic office at least 25% of the time, although some roles may require more office time.