Retention Data Analyst · Mid

at Nord Security

📍 Vilnius, Lithuania

EUR 26,400-54,000 per year

MIDDLE

✅ Hybrid

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

BI @ 3 Dashboarding @ 3 Email Marketing Looker @ 3 Marketing @ 3 Power BI @ 3 SQL @ 1 Statistics @ 3 Tableau @ 3

Details

Customer retention is an integral part of the business. The role focuses on analyzing customer behavior and measuring the impact of email marketing, promotions, pricing, value creation, and engagement initiatives. It also involves building scalable data models, defining KPIs, and supporting retention experiments and ad-hoc analysis.

Responsibilities

Build dashboards and analyze customer behavior in response to different email marketing initiatives.
Design, build, and own the data models that power retention reporting and analysis, keeping them accurate, documented, and scalable.
Measure the results of promotions, pricing, value creation, and engagement initiatives, and turn them into clear recommendations.
Design and evaluate retention experiments together with the Retention team.
Define and track the team’s KPIs through automated reports and dashboards.
Run ad-hoc analyses when the team needs answers quickly.

Requirements

2+ years of experience in data, marketing, or product analytics.
Strong SQL skills; experience with Google BigQuery is an advantage.
Hands-on experience with a dashboarding tool such as Looker, Power BI, or Tableau.
Solid understanding of statistics and the ability to identify patterns in complex data.
Ability to explain findings clearly to non-technical colleagues.

Benefits

Online and in-person training, access to Coursera and Skillshare, mentorship, and internal career opportunities.
Additional vacation days, sick leave, special-occasion and parenting leave.
Premium private health insurance in Lithuania and Poland.
Calm and Headspace subscriptions, resilience and mindfulness training, and mental health events.
In-house gyms, Multisport and Urban Sport cards, online workouts, and physical well-being consultations.
Company workations, flexible work-from-anywhere options, milestone gifts, summer camps for children, team buildings, and company events.
Access to the Vilnius headquarters, including silent rooms, gyms, a game room, music room, and coffee bar.