Senior Programs & Business Operations Lead

Details

Responsibilities

• Develop and implement end-to-end program plans for the launch and scaling of new service categories.
• Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.
• Serve as a connective leader across Business Operations, Market Management, and Product Pods.
• Drive alignment among engineering, design, marketing, and legal teams toward shared targets, often without direct authority, by building strong relationships and leveraging strategic insights.
• Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data.
• Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality) to inform fast, test-and-learn iterations and drive data-driven decision-making.
• Evaluate and execute supply sourcing strategies for emerging categories, assessing whether to acquire supply through individual local hosts or by structuring partnerships to accelerate time-to-market and scaling.
• Build the operational foundation required to scale new service categories.
• Identify bottlenecks in the funnel, develop contingency plans for risks, translate local market feedback into scalable requirements, and continuously improve processes and systems for efficiency.

Requirements

• 12+ years of experience in business operations, program management, or strategy roles within high-growth businesses.
• Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment.
• Marketplace experience, particularly within a digital company, is preferred.
• Ability to operationalize strategy by standing up programs, building processes, and driving execution in complex global markets.
• Highly analytical and data-driven; SQL proficiency is required.
• Ability to independently pull data, run complex analyses, distill insights, and translate them into clear, actionable business strategies and plans.
• Exceptional communication and relationship-building skills; demonstrated ability to influence executive leadership and drive accountability across diverse, cross-functional teams.
• Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Comfortable navigating ambiguity and fast-paced environments.
• Capable of developing tools and systems to enhance processes, interpreting business risks, and recommending best practices to drive operational efficiency at scale.

Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.