Senior Solutions Engineer, Growth | Mid-Atlantic or Southeast | Remote

at Grafana Labs

📍 United States
📍 Miami, United States
📍 Orlando, United States
📍 Tampa, United States
📍 Atlanta, United States

USD 204,000-254,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Communication @ 6 Grafana @ 6 Leadership @ 7

Details

Grafana Labs is seeking a Senior Solutions Engineer, Growth, to join its remote Enterprise Solutions Engineering team. The team consists of customer-facing product experts who support global growth by educating potential and existing customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interactions. Solutions Engineers partner closely with Sales to qualify and close opportunities and provide customer feedback to Product Management and Engineering.

Responsibilities

Join an early member of a high-growth team solving technical and customer problems.
Partner with Sales to articulate Grafana's value proposition, vision, and strategy to customers.
Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
Deliver product and technical presentations to prospective and existing customers.
Communicate proactively with customers and internal teams to provide feedback on products and the competitive landscape.
Drive product conversations based on customer needs and problems identified during interactions.
Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create public and internal enablement materials.

Requirements

Ideally located in Atlanta, Orlando, Miami, or Tampa.
At least 5 years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
Strong judgment, collaboration, and leadership skills in a startup environment with varied and complex duties.
Ability to work and collaborate with an international, remote-first team.
Excellent written and oral communication skills, including the ability to articulate Grafana's value proposition and the technical advantages of its products.
Enjoyment of solving technical challenges and creating solutions for customers.
A technical mindset and desire to continue growing technically. Candidates may have post-sales or engineering experience or may be recent coding bootcamp graduates.
Self-motivation, initiative, and creativity.

Benefits

On-target earnings in the United States of $204,000–$254,000.
Restricted Stock Units (RSUs).
100% remote, global culture.
Career growth pathways.
In-person onboarding.
Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days, subject to local legislation.