Senior Solutions Engineer, Acquisition | East Coast | Remote

Details

Grafana Labs is seeking a Senior Solutions Engineer to join its Enterprise Solutions Engineering team. The team consists of customer-facing product experts who support global growth by educating potential and existing customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing engagement. Solutions Engineers also partner closely with Sales to qualify and close opportunities and communicate customer feedback to Product Management and Engineering.

Responsibilities

• Join an early member of a high-growth team solving technical and customer problems.
• Partner with Sales to articulate Grafana's value proposition, vision, and strategy to customers.
• Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Communicate proactively with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on customer needs and problems identified during interactions.
• Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement materials.

Requirements

• Ideally located in the Greater New York City or Boston area.
• 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
• Strong judgment, collaboration, and leadership skills in a startup environment with varied and complex responsibilities.
• Ability to work and collaborate with an international, remote-first team.
• Excellent written and oral communication skills.
• Ability to articulate the company's value proposition and the technical advantages of its products.
• Enjoyment of solving technical challenges and creating solutions for customers.
• A technical mindset and desire to continue growing technically.
• Candidates may have experience from a coding bootcamp, post-sales role, or engineering background.
• Self-motivation, initiative, and creativity.

Compensation & Rewards

The United States on-target earnings compensation range is $204,000–$254,000 per year. Actual compensation may vary based on level, experience, and skill set. The role includes Restricted Stock Units (RSUs).

Benefits

• 100% remote, global work culture.
• High-growth environment.
• Transparent communication and open decision-making.
• Autonomy and support to innovate.
• Open-source company culture.
• Empowered, high-trust teams.
• Career growth pathways.
• In-person onboarding.
• Global annual leave policy of 30 days per year, including three Grafana Shutdown Days.
• Equal opportunity employer.

Grafana Labs may use AI tools during recruitment to assist in matching CV information to job postings; the recruitment team will continue to manually review CVs.