Senior Staff Site Reliability Operations Technical Lead

at Nvidia

USD 184,000-264,500 per year

SENIOR

✅ On-site

Tech Stack
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1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Audit Bash @ 4 Communication @ 6 Compliance Leadership @ 6 Linux @ 7 Mentoring @ 4 Microsoft 365 @ 4 Networking @ 6 PowerShell @ 4 Python @ 4 Security @ 4 ServiceNow @ 4 Technical Leadership @ 6 macOS

Details

NVIDIA is seeking a Site Reliability Operations Technical Lead to serve as the senior technical individual contributor for reliability and support at its Durham, North Carolina site. The role owns local technical service delivery, acts as the final support escalation point before regional and global platform teams, and provides technical leadership to site support engineers. The position addresses complex issues across Active Directory, Exchange, database platforms, and compute infrastructure; leads major incidents; eliminates recurring problems; leads site-level projects; represents local requirements in global initiatives; and establishes technical standards for the site support team.

Responsibilities

Own day-to-day site operations, including incidents, requests, critical issues, support coverage, queue health, SLA attainment, backlog, service quality, and site asset and inventory management across lifecycle, refresh, procurement, and compliance.
Serve as the Tier 3 escalation owner for the site and AMER across:
- Identity: Active Directory, hybrid Entra ID, GPO, Kerberos/LDAP, SSO, and MFA.
- Messaging: Exchange hybrid mail flow, mailboxes, and SMTP relay.
- Compute: Windows, Linux, macOS, virtualization, storage, datacenter, and lab hardware.
- Endpoints: Microsoft 365, Teams, Intune, Autopilot, and imaging through migrations.
Drive root-cause analysis and permanent fixes rather than repeated break-fix activity.
Own endpoint compliance, vulnerability remediation, patch management, hardening, audit readiness, evidence gathering, incident response partnership with InfoSec, and privileged-access activities.
Drive critical issues with global platform teams and vendors using reproduction cases and diagnostic evidence through to a committed resolution.
Act as technical lead for site SRO engineers by setting standards, reviewing work, directing blocking issues, mentoring engineers, and maintaining the site knowledge base and runbook library.
Serve as the primary technical contact for site IT and partner with employees, site and executive leadership, Facilities, Security, HR, and Procurement on incidents, planned changes, onboarding, moves, and office and lab expansions.
Build automation in PowerShell, Python, or Bash for diagnostics, remediation, health checks, and reporting.
Analyze ticket and reliability trends to eliminate recurring issues and champion AI-driven and agentic solutions that advance SRO strategy.
Represent site and AMER priorities in regional and global IT initiatives, standards, and architecture forums.
Lead operational decisions in the manager's absence.

Requirements

At least 12 years of experience in enterprise support engineering, infrastructure, or end-user services, including at least 5 years in a senior, lead, or escalation-tier role in a multi-site environment.
Deep hands-on experience with Active Directory, hybrid Entra ID, Exchange hybrid, Windows and Linux servers, virtualization, enterprise storage, and datacenter hardware.
Experience with enterprise endpoint management, including Intune, Autopilot, MECM/SCCM, Jamf, or equivalent; Windows 11; the Microsoft 365 ecosystem; endpoint security; and vulnerability remediation.
Database operations support and networking fundamentals, including DNS, DHCP, VLANs, wireless, firewall policy, and switch-level troubleshooting.
Scripting and automation experience in Python, PowerShell, or Bash applied to real support problems.
Experience with ServiceNow or a similar ITSM platform.
Demonstrated technical leadership without formal authority, excellent executive-level communication during incidents, and a commitment to root-cause resolution.
Willingness to work on-site and hands-on, including lifting and moving equipment, participating in an on-call rotation, and supporting after-hours maintenance windows and cutovers.
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Preferred Experience

Supporting engineering, laboratory, R&D, or manufacturing environments with specialized equipment and non-standard availability requirements.
Serving as a local technical lead through a site buildout, relocation, or major migration.
Influencing global standards and tooling roadmaps for site and regional needs.
Executive support programs, AV and hybrid conference room technologies, or build automation with measurable efficiency and experience benefits.

Benefits

The position includes eligibility for equity and benefits.

The base salary range is USD 184,000–264,500, determined by location, experience, and the pay of employees in similar positions. Applications will be accepted at least until September 15, 2026. NVIDIA uses AI tools in its recruiting processes and is an equal opportunity employer.