Used Tools & Technologies
Machine Learning GenAIRequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 ā basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 ā daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 ā you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 ā exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Data Science @ 3
Product Management @ 3
FinTech @ 3
Fraud @ 3
Customer Support @ 3
Compliance @ 3
Generative AI @ 3
AI @ 3
- 1-2 ā basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 ā daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 ā you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 ā exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Airbnb's Payments organization is central to the trust that makes every transaction possible. The Payments Risk and Compliance domain protects that trust for guests, hosts, and the platform. The Platform Team enhances engineers, designers, and data scientists to build great product experiences. Payments Risk Platform Managers own and lead outcomes related to foundation, growth, and empowerment ā setting vision and strategy, defining the roadmap, and executing plans.
Responsibilities
- Own and evolve the product roadmap for dispute lifecycle management spanning chargeback ingestion, representment decisioning, and pre-arbitration.
- Partner with Engineering, Data Science, Analytics, and Operations to sharpen dispute decisioning models, build product improvements and optimizations by processor, reason code, and product vertical, and translate those insights into concrete roadmap bets that improve win rate and reduce losses.
- Drive the design and rollout of proactive dispute prevention capabilities including on-trip signal detection and early guest outreach, working cross-functionally with Customer Support, Trust, and Operations to resolve guest issues before they escalate to a chargeback.
- Build scalable disputes infrastructure for new payment methods and product verticals and define evidence frameworks as Airbnb scales.
- Collaborate with the Enforcements and Transaction Risk team to design and implement first-party misuse detection and enforcement programs that deter repeat dispute abuse, balancing recovery goals with guest experience and marketplace integrity.
Requirements / Your Expertise
- 10+ years building payments, payments risk, or risk-related products in a product management role within global technology or financial services companies.
- Prior experience working with Payments Risk including dispute lifecycle management (fintech experience strongly preferred).
- Subject matter expert on payments risk with a proven track record of launching and scaling detection, fraud prevention, and dispute resolution products that balance customer experience.
- Experience leading complex projects, leveraging ML, operations, and signals from external vendors.
- Technical chops with experience as an engineer, data scientist, analyst, or operations practitioner.
- Experience integrating Generative AI as a solution and delivering business value.
- Comfortable working in a fast-paced, startup-like environment with changing needs and limited resources.
Location
- US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. You must live in a state where Airbnb Payments, Inc. is a registered entity; approved remote states are listed in the posting.
Compensation & Pay Range
- Base pay range: $200,000ā$240,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Inclusion & Accessibility
- Airbnb is committed to inclusion and belonging. Candidates who require reasonable accommodation in the application or interview process may contact [email protected] with their full name, the role, and required accommodation.