Staff Site Reliability Operations

at Nvidia

📍 Toronto, Canada

CAD 100,000-150,000 per year

SENIOR

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Audit Bash @ 4 Communication @ 6 Compliance GPU Leadership @ 6 Linux @ 7 Mentoring @ 4 Microsoft 365 @ 4 Networking @ 6 PowerShell @ 4 Python @ 4 Security @ 4 ServiceNow @ 4 Technical Leadership @ 6 macOS

Details

For over 25 years, NVIDIA has been at the forefront of transforming computer graphics, PC gaming, and accelerated computing, driven by continuous innovation and exceptional talent. NVIDIA is applying the potential of AI to usher in the next era of computing, with GPUs powering computers, robots, and autonomous vehicles.

This role serves as the senior technical individual contributor for reliability and support at NVIDIA's Toronto site. The position owns local technical service delivery, acts as the support point of last resort before regional and global platform teams, and provides technical leadership to site support engineers.

Responsibilities

Own day-to-day site operations, including incidents, requests, critical issues, support coverage, queue health, SLA attainment, backlog, service quality, and site asset and inventory management across lifecycle, refresh, procurement, and compliance.
Serve as the Tier 3 escalation owner for the site and AMER across:
- Identity: Active Directory, hybrid Entra ID, GPO, Kerberos/LDAP, SSO, and MFA.
- Messaging: Exchange hybrid mail flow, mailboxes, and SMTP relay.
- Compute: Windows, Linux, macOS, virtualization, storage, datacenter, and lab hardware.
- Endpoints: Microsoft 365, Teams, Intune, Autopilot, and imaging through migrations.
Drive root-cause analysis and permanent fixes instead of repeat break-fix work.
Own endpoint compliance, vulnerability remediation, patch management, hardening, audit readiness, evidence, and partnership with InfoSec on incident response and privileged access.
Drive critical issues into global platform teams and vendors using reproduction cases and diagnostic evidence through to a committed fix.
Act as technical lead for site SRO engineers by setting standards, reviewing work, directing blocking issues, mentoring engineers, and owning the site knowledge base and runbook library.
Serve as the primary technical contact for site IT and partner with employees, site and executive leadership, Facilities, Security, HR, and Procurement on incidents, planned changes, onboarding and moves, and office and lab expansions.
Build automation in PowerShell, Python, or Bash for diagnostics, remediation, health checks, and reporting.
Analyze ticket and reliability trends to eliminate recurring issues and champion AI-driven and agentic solutions that advance SRO strategy.
Represent site and AMER priorities in regional and global IT initiatives, standards, and architecture forums.
Lead operational decisions in the manager's absence.
Support major incidents, executive needs, IT leadership briefings, after-hours maintenance windows, cutovers, and an on-call rotation.

Requirements

At least 8 years of experience in enterprise support engineering, infrastructure, or end-user services, including at least 5 years in a senior, lead, or escalation-tier role in a multi-site environment.
Deep hands-on experience with Active Directory and hybrid Entra ID, Exchange hybrid, Windows and Linux servers, virtualization, enterprise storage, and datacenter hardware.
Experience with enterprise endpoint management, including Intune, Autopilot, MECM/SCCM, Jamf, or equivalent; Windows 11; the Microsoft 365 ecosystem; endpoint security; and vulnerability remediation.
Database operations support and networking fundamentals, including DNS, DHCP, VLANs, wireless, firewall policy, and switch-level troubleshooting.
Scripting and automation experience in Python, PowerShell, or Bash applied to real support problems.
Experience with ServiceNow or a similar ITSM platform.
Demonstrated technical leadership without formal authority, excellent executive-level communication during incidents, and a commitment to root-cause resolution.
Willingness to work on-site and hands-on, including lifting and moving equipment, joining an on-call rotation, and supporting after-hours maintenance windows and cutovers.
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Preferred Qualifications

Experience supporting engineering, lab, R&D, or manufacturing environments with specialized equipment and non-standard availability requirements.
Experience acting as a local technical lead through a site buildout, relocation, or major migration.
Experience influencing global standards and tooling roadmaps for site and regional needs.
Experience with executive support programs, AV and hybrid conference room technologies, or build automation with measurable efficiency and experience benefits.

Benefits

The role includes eligibility for equity and benefits. NVIDIA uses AI tools in its recruiting processes. Applications will be accepted at least until October 27, 2026. This posting is for an existing vacancy.