Strategy and Operations Analyst, Customer Success

at Stripe

📍 London, United Kingdom

GBP 67,500-101,300 per year

MIDDLE

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Communication @ 3 Reporting @ 3 SQL @ 3 Salesforce @ 3 Tableau @ 3

Details

Stripe is a financial infrastructure platform for businesses. The Customer Success Strategy and Operations team provides strategic and operational partnership to Customer Success leadership, improving the operating model, systems, reporting, territory management, and execution cadences.

In this role, you will surface insights for leaders, automate processes, build dashboards, and drive business operations. You will translate Customer Success priorities into actionable plans, lead cross-functional initiatives, and build operating mechanisms that support effective decision-making and scalable execution.

Responsibilities

Partner cross-functionally to identify, analyse, and resolve systems and operational challenges.
Investigate system performance, operational workflows, and underlying process issues.
Measure and forecast business performance, surfacing insights and recommendations to Customer Success leadership.
Develop and maintain dashboards and reports that meet business and leadership requirements.
Manage Customer Success Manager territories and support improvements to territory design and planning.
Design and improve business processes using data and operational insights.
Define, track, and report on annual and quarterly objectives and key results (OKRs).
Prepare clear, decision-focused materials for quarterly business reviews and other leadership forums.

Requirements

5–6 years of operations experience in a software solutions or technology company.
3+ years of experience working with a go-to-market or Sales organization.
Data analytics experience, including SQL, creating and running complex queries, and building dashboards.
Experience with business and operational service-level agreement reporting.
Clear, proactive, and concise communication skills.
A self-starting approach and comfort working with ambiguity.