Technical Solutions Consultant, Crypto

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet and put the global economy within everyone's reach.

About the Team

Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. They lead cross-functional efforts across Engineering, Product, and go-to-market teams, balancing users' business needs with technical constraints. They act as trusted partners and consultants who help businesses deliver more value to their customers, optimize technical operations, and accelerate global growth with Stripe.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts, building durable relationships with Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution while collaborating with Product, Support, and Engineering.
• Partner with go-to-market and other user-facing teams to deliver a coordinated experience across accounts, pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback by aggregating patterns across accounts, sizing business impact, surfacing findings to Product and Engineering, and following through to completion.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics, including uptime, latency, transaction throughput, and settlement timelines.
• Review account implementations to identify improvements and potential issues involving performance, reliability, and compliance workflows before they affect the user experience, and flag growth opportunities to partner teams.
• Deliver regular business and technical reviews with customers, including quarterly reviews, post-mortems, and roadmap previews, and drive action items to completion.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
• Lead cross-functional projects and process improvements that reduce operational friction, improve service-level agreements, and scale Technical Solutions Consultant coverage and effectiveness.

Requirements

Minimum Requirements

• At least 5 years of experience in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, with the ability to explain API concepts, integration patterns, and troubleshooting steps to technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycles, and on- and off-ramps, with enthusiasm for developing deeper expertise.
• Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder management skills, with the ability to conduct both business-level and deeply technical conversations and influence cross-functional teams.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
• Comfort working in a fast-moving, ambiguous environment and prioritizing reactive and proactive account work.

Preferred Qualifications

• Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrations between digital assets and traditional financial systems.
• Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate.
• Familiarity with observability tools such as Datadog or comparable platforms for log search, dashboards, monitors, and distributed traces.
• Experience with Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation.
• An operations-focused mindset and a track record of removing process friction and replacing one-off workarounds with scalable processes.
• Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.