AI Agent Developer Internship

at ING

📍 Amsterdam, Netherlands

EUR 8,400 per year

INTERN

✅ Hybrid

✅ Visa Sponsorship

🕙 36 hours per week

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 6 Audit Communication @ 3 Compliance GenAI Generative AI @ 6 LLM Prompt Engineering @ 3

Details

We are seeking a dynamic AI Agent Developer Intern to support the Intelligent Automation team within the Process Excellence & Digitalization department. This delivery-focused role offers a unique opportunity to build enterprise-grade genAI solutions using Copilot Studio AI agents to transform operations at ING Wholesale Banking.

Responsibilities

Build Microsoft Copilot Studio Agents
- Design and develop AI agents to solve real operational use cases
- Configure topics, instructions, flows, and knowledge sources in Copilot Studio
- Translate business requirements into agent logic and workflows
Prompt Engineering & LLM Optimization
- Design and refine prompts and structured instructions to improve output quality
- Test prompt variations and measure improvements in accuracy and consistency
- Build reusable prompt patterns and agent templates
Ensure Safety, Guardrails & Compliance
- Implement guardrails to prevent prompt injection or instruction override
- Apply hallucination minimization techniques (e.g. grounding, validation checks, structured outputs)
- Ensure agents operate strictly within defined scope and governance controls
Documentation & Knowledge Sharing
- Document agent design, prompts, and decision logic
- Maintain clear audit trails for experiments and outcomes
- Present results and improvements to stakeholders

Requirements

Hands-on experience with building low-code agents in Microsoft Copilot Studio in combination with good understanding of Microsoft PowerPlatform environment
Strong working knowledge of generative AI and Large Language Models (LLMs)
Practical experience with prompt engineering beyond basic usage
Analytical mindset with problem-solving skills and attention to detail
Excellent communication skills and ability to work collaboratively in a dynamic environment

Additionally:

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Benefits

Internship allowance of 700 EUR based on 36 hours work week
Your own work laptop
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues