Applied AI Delivery Lead - Mountain View

Details

OpenAI’s largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a Delivery Lead, you will own delivery of priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and adoption.

You’ll establish an integrated delivery plan, drive execution against launch commitments, resolve blockers, and lead progress toward measurable customer value. You’ll partner closely with account and technical teams, FDEs, customers, and delivery partners to turn customer priorities into successful deployments. You’ll bring a clear view of delivery progress, risks, and expected outcomes, helping teams make informed decisions and connecting successful execution to consumption and growth.

This is a senior, customer-facing role for someone who can move between executive conversations and the practical details that determine whether a deployment succeeds. You bring technical fluency, sound judgment, and the ability to create clarity and drive action in complex, evolving environments.

Responsibilities

• Own delivery of priority AI initiatives, leading complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build and drive integrated delivery plans with clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
• Identify risks early, resolve blockers, work through dependencies and resource constraints, and bring stakeholders together to resolve tradeoffs and keep delivery moving.
• Lead launch readiness and activation, including rollout and enablement planning, technical and organizational readiness, and removal of barriers to initial adoption and usage.
• Define expected outcomes and measurement approaches with customers and account teams. Track adoption and consumption, assess results against agreed baselines, and communicate the value achieved.
• Lead customer and internal delivery reviews that drive decisions and action. Communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.
• Improve delivery methods by turning customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.

Requirements

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude, including the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions.
• Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments.
• Excellent communication skills, with the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly.
• Commercial awareness and an understanding of how deployment, adoption, and consumption contribute to customer value and growth.
• A practical approach to building repeatable delivery methods while adapting to individual customer needs.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.

Benefits

• Base pay of $234,000–$335,000 per year.
• Equity and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may be provided.