Applied AI Delivery Lead - Remote in AMER

Details

About the Role

OpenAI’s largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a Delivery Lead, you will own delivery of priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and adoption.

You’ll establish an integrated delivery plan, drive execution against launch commitments, resolve blockers, and lead progress toward measurable customer value. You’ll partner closely with account and technical teams, FDEs, customers, and delivery partners to turn customer priorities into successful deployments. You’ll bring a clear view of delivery progress, risks, and expected outcomes, helping teams make informed decisions and connecting successful execution to consumption and growth.

This is a senior, customer-facing role for someone who can move between executive conversations and the practical details that determine whether a deployment succeeds. You bring technical fluency, sound judgment, and the ability to create clarity and drive action in complex, evolving environments.

Responsibilities

• Own delivery of priority AI initiatives, leading complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build and drive an integrated delivery plan with clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
• Resolve blockers and drive decisions by identifying risks early, working through dependencies and resource constraints, and bringing the right stakeholders together to resolve tradeoffs.
• Lead launch readiness and activation, including rollout and enablement planning, addressing technical and organizational readiness gaps, and removing barriers to initial adoption and usage.
• Connect delivery to customer value by defining expected outcomes and measurement approaches, tracking adoption and consumption, assessing results against agreed baselines, and communicating the value achieved.
• Provide a clear view of delivery health through customer and internal delivery reviews that drive decisions and action. Communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.
• Improve delivery methods by turning customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.

Requirements

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude, including the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions.
• Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments.
• Excellent communication skills, with the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly.
• Commercial awareness and an understanding of how deployment, adoption, and consumption contribute to customer value and growth.
• A practical approach to building repeatable delivery methods while adapting to the needs of individual

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI pushes the boundaries of AI system capabilities and seeks to safely deploy them through its products.

OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks will be administered in accordance with applicable law. OpenAI is committed to providing reasonable accommodations to applicants with disabilities.

Benefits

• Base pay of $234,000–$335,000 per year.
• Equity, with performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance for employees and their families, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave, medical leave, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by applicable law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may include charitable donation matching and wellness stipends.