Bloomberg On-Site Support Specialist

at Bloomberg

📍 Seattle, United States

USD 70,000-95,000 per year

MIDDLE

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Communication @ 6 Networking @ 3

Details

As a Support Specialist with Bloomberg On-Site Support (BOS) in Seattle, you will provide high-touch technology support for Bloomberg colleagues in the Seattle newsroom and Bloomberg clients throughout the Seattle area. This visible, client-facing role combines strong technical skills with exceptional customer service, sound judgment, and personal ownership. The role includes workplace technology, Bloomberg technology, endpoint and connectivity support, implementations, Order Management activity, and partnership with teams across the firm.

Responsibilities

Deliver high-touch technical support to Bloomberg clients and colleagues.
Build strong relationships with News, office stakeholders, clients, and partner teams.
Take ownership of issues through resolution.
Work independently, prioritize effectively, and know when to collaborate or escalate.
Troubleshoot Windows, Mac, mobile, hardware, application, and connectivity issues.
Support Bloomberg installations, upgrades, implementations, and Order Management activity.
Apply working knowledge of networking and workplace technology.
Partner with News, Sales, Engineering, Facilities, Employee Technology Support, vendors, and other teams.
Understand the business need behind a technical request and help determine the right solution.
Communicate clearly with technical and non-technical audiences.

Requirements

Approximately two to five years of IT Support, Desktop Support, Field Support, Endpoint Support, or related experience.
Strong customer-service and communication skills.
Experience supporting Windows environments, with working knowledge of Mac and mobile devices.
Strong troubleshooting and critical-thinking skills.
Familiarity with networking concepts including TCP/IP, DNS, Wi-Fi, VPN, LAN, and WAN.
Experience supporting modern workplace technology and peripherals.
Strong ownership and the ability to work effectively with limited day-to-day supervision.
Sound judgment and the ability to manage competing priorities.
Confidence engaging with clients, colleagues, and business leaders.

Preferred Qualifications

White-glove, executive, newsroom, or highly client-facing support experience.
Broad onsite or field-support experience.
Exposure to Intune, Jamf, or other endpoint-management tools.
Experience with device provisioning, authentication, infrastructure support, or implementations.
ITIL, CompTIA, Microsoft, Apple, or Cisco certifications.
Examples of independently solving problems, taking initiative, or improving a process.

Benefits

Benefits may include merit increases, incentive compensation for exempt roles, paid holidays, paid time off, medical, dental, vision, short- and long-term disability benefits, 401(k) match, life insurance, and wellness programs.

Salary range: $70,000–$95,000 USD annually, plus benefits and bonus.