Bloomberg On-Site Support Specialist (BOS)

at Bloomberg

📍 New York City, United States

USD 70,000-95,000 per year

MIDDLE

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Android @ 3 BGP @ 3 Linux @ 5 Networking @ 6 iOS @ 3

Details

As a Support Specialist with the Bloomberg On-Site Support (BOS) team in New York, you’ll play a critical role in ensuring the reliability and performance of Bloomberg’s technology infrastructure. You’ll support Bloomberg clients across the New York area, providing hands-on expertise ranging from desktop support to complex network troubleshooting, NODE site support, and IDF equipment management.

This is a highly visible, client-facing role that blends strong technical skills with exceptional service and adaptability in a fast-paced environment.

Responsibilities

Provide on-site support to Bloomberg clients from the New York City headquarters, partnering with internal teams and external stakeholders to deliver seamless technical solutions.
Install and service critical servers, routers, appliances, computers, and IDF equipment.
Perform rack-and-stack activities for routers and switches, patching, and physical connectivity work.
Support order management and implementation processes in collaboration with clients and the Sales Department.
Provide client service, including license activation, software support, account management tasks, and issue resolution.
Support critical implementations, maintenance windows, and time-sensitive issues, including early morning, evening, or occasional off-hours work when required.
Partner with vendors and consultants to ensure efficient and timely service delivery.
Maintain detailed and accurate records of all work using Bloomberg’s proprietary ticketing systems.
Manage multiple tasks simultaneously with strong attention to detail.

Requirements

3+ years of relevant technical support experience.
Proficiency with Linux-based platforms, including console access to routers for service or new installations.
Strong troubleshooting skills across Windows and Mac environments, covering software, hardware, and networking issues.
Solid understanding of LAN, WAN, TCP/IP, DNS, BGP, and subnetting.
Strong desktop support experience across Mac and PC environments.
Experience supporting Android and iOS mobile devices.
Hands-on experience setting up and supporting audio-visual equipment for meetings and presentations.
Experience supporting and maintaining network infrastructure, including routers, switches, servicing, patching, and IDF equipment.
Ability to manage orders end-to-end, from implementation through client delivery, ensuring accuracy and timeliness.
Ability to work flexibly in a fast-paced, evolving environment and adjust working hours according to business and client needs.

Benefits

Salary: $70,000–$95,000 USD annually, plus benefits and bonus. Actual compensation may vary based on geographic location, work experience, market conditions, education or training, and skill level.

Benefits may include merit increases, incentive compensation for exempt roles, paid holidays, paid time off, medical, dental, vision, short- and long-term disability benefits, 401(k) matching, life insurance, and wellness programs.