Bloomberg On-Site Support Specialist (BOS)

Details

As a Support Specialist with the Bloomberg On-Site Support (BOS) team in New York, you’ll play a critical role in ensuring the reliability and performance of Bloomberg’s technology infrastructure. You’ll support Bloomberg clients across the New York area, providing hands-on expertise ranging from desktop support to complex network troubleshooting, NODE site support, and IDF equipment management.

Responsibilities

• Provide on-site technical support to Bloomberg clients across the New York area, partnering closely with internal teams and external stakeholders.
• Deliver hands-on installation and servicing of critical servers, routers, appliances, computers, and IDF equipment, including rack-and-stack, patching, and physical connectivity.
• Troubleshoot hardware, software, and networking issues across Windows and Mac environments.
• Perform console access to routers for service or new installations on Linux-based platforms.
• Support order management and implementation processes, working with clients and the Sales Department to ensure successful delivery.
• Maintain detailed and accurate records of all work using Bloomberg’s proprietary ticketing systems.
• Coordinate with vendors and consultants to ensure timely service delivery.
• Be available for flexible work hours to support critical implementations, maintenance windows, and time-sensitive issues (may include early morning, evening, or occasional off-hours work).

Requirements

• Experience: 3+ years of relevant technical support experience.
• On-site support experience with installation and servicing of servers, routers, switches, appliances, and IDF equipment (rack-and-stack, patching, physical connectivity).
• Proficiency with Linux-based platforms and ability to access device consoles for service/installation.
• Strong troubleshooting skills across Windows and macOS environments.
• Solid understanding of networking concepts including LAN, WAN, TCP/IP, DNS, BGP, and subnetting.
• Experience managing orders end-to-end and supporting implementations to client delivery.
• Strong customer service orientation and ability to support account management tasks such as license activation and software support.
• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.

Technical Expertise (explicitly mentioned)

• Linux (console access to routers)
• Windows troubleshooting
• macOS troubleshooting
• Networking (LAN, WAN, TCP/IP, DNS, BGP, subnetting)
• Routers and switches (installation, rack-and-stack)
• IDF equipment support and patching
• Mobile device support (Android, iOS)
• Audio-Visual (AV) setup/support for meetings
• Vendor management and coordination
• Proprietary ticketing systems / documentation
• Order management and implementation processes

Nice to Have / Additional Experience

• Experience supporting mobile devices (Android, iOS)
• Hands-on AV support experience
• Prior experience working with vendors and consultants for equipment/service delivery

Salary

Salary Range: 70,000 - 95,000 USD Annual + Benefits + Bonus

Benefits

Bloomberg offers a comprehensive benefits plan that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) with match, life insurance, and various wellness programs. The Company does not provide benefits directly to contingent workers/contractors and interns.

Location & Hours

• Based out of Bloomberg’s New York City headquarters and supporting clients across the New York area.
• Primarily aligned to standard business hours, but requires flexibility (early mornings, evenings, or occasional off-hours) to meet business and client needs.

How to Apply

Apply via Bloomberg’s careers site: https://bloomberg.avature.net/careers/Login?jobId=20438