IT Support Engineer

Details

Anthropic is seeking an IT Support Engineer to support employees in a primarily macOS environment while improving IT operations at scale. The role combines hands-on technical support, automation, documentation, and collaboration with IT Engineering and Security. The position is based in the San Francisco office with an expectation of working in the office four days per week.

Responsibilities

End-User Support

• Triage and resolve hardware, software, networking, and account issues through the ticketing system, Slack, and in-person support.
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms including Google Workspace, Slack, GitHub, and Atlassian.
• Troubleshoot device enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows, including onboarding, offboarding, and reorganizations.
• Handle escalations requiring cross-team coordination.
• Participate in an on-call rotation for urgent issues outside business hours.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers.

Communication and Documentation

• Communicate clearly with users of all technical levels.
• Write and maintain runbooks, how-to guides, and knowledge base articles.
• Identify patterns in support requests and surface recurring issues and automation opportunities.

Operational Improvement

• Streamline onboarding and other high-volume operations as the company scales.
• Contribute to automation efforts, including automation with Claude.
• Maintain and improve device management, identity, and access systems.
• Use Bash or Python scripting to automate repetitive tasks.

Requirements

• 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment.
• Strong troubleshooting, communication, organizational, ownership, and problem-solving skills.
• Experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
• Significant experience administering Google Workspace.
• Experience with Slack administration, including workspace management, permissions, and troubleshooting.
• Substantial experience supporting and administering SaaS tools.
• Understanding of identity and access fundamentals, including SSO, MFA, and directory services.
• Familiarity with MDM fundamentals and endpoint management concepts.
• Basic scripting experience with Bash or Python.
• Interest in developing deeper technical skills and taking on more complex systems administration challenges.

Additional Qualifications

• Familiarity with zero-trust security concepts and endpoint security tooling.
• Experience with networking basics, including DNS, DHCP, VPNs, and networking fundamentals.
• Experience contributing to IT projects such as migrations, tool rollouts, or process redesigns.
• Experience using AI tools to improve personal or team productivity.

Education

A bachelor's degree or an equivalent combination of education, training, and experience is required. The field of study should be relevant to the role through coursework, training, or professional experience.

Compensation and Benefits

• Annual salary: $180,000–$230,000 USD.
• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Office space for collaboration.

Visa Sponsorship

Anthropic states that it sponsors visas and will make every reasonable effort to obtain a visa for candidates who receive an offer, although sponsorship is not available for every role or candidate.