Senior Manager, Business Technology Enablement

at Airbnb

📍 United States

USD 204,000-255,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 6 Change Management @ 4 GenAI Generative AI @ 7 Hiring @ 4 Leadership @ 8 Security

Details

Airbnb is seeking a Senior Manager to lead BizTech Enablement and Innovation (BEI), the business technology solutions partner for non-technical functions across the company. The role reports to the Director, Tech Foundations and focuses on AI adoption, business technology strategy, transformation, and measurable business impact.

Responsibilities

Define and own Airbnb's multi-year strategy for AI adoption and impact across non-technical functions.
Establish the vision for AI-enabled work and determine where Airbnb should be in two years.
Assess current capabilities, gaps, and emerging AI trends to create roadmaps and investment plans.
Simplify the business technology landscape by steering teams toward supported solutions and eliminating duplicate or unsupported tools.
Establish organizational OKRs, success criteria, measurement frameworks, baselines, targets, and ownership for AI initiatives.
Serve as the senior BizTech partner to executive and E-Team leaders on AI transformation.
Create a trusted source of truth for AI adoption and business impact data.
Design and refine the operating model connecting technical functions and networks into a coordinated enablement system.
Shape the approach for using AI and enabling business functions to build and share AI solutions at scale.
Partner with platform and product teams to influence the AI tooling roadmap for non-technical users.
Direct external partner and consulting engagements, including scope, governance, and return on investment.
Set quality, reliability, security, and support standards for AI solutions; own production issues and drive preventative improvements.
Prioritize technical debt and long-term maintenance of shipped solutions.
Lead a globally distributed, multidisciplinary organization including managers, Business Solutions Engineers, Systems Architects, and Program Managers.
Build an 18-month-plus talent plan and succession pipeline, hire senior talent, and coach and develop managers and leaders.
Pilot emerging technologies, including AI, with business teams and transition proven solutions to product owners for ongoing support.
Establish reusable patterns from function-level learnings and represent BizTech in company-wide AI forums and internal AI communities.

Requirements

12+ years of experience in business technology, enterprise systems, digital transformation, or technical program leadership.
5+ years of experience leading managers and multidisciplinary teams.
Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience.
Proven success setting and delivering multi-year, company-wide technology or transformation strategies with executive visibility.
Experience leading business technology consulting, solutions engineering, or IT business partnering for non-technical teams.
Experience influencing product and vendor roadmaps and owning the quality, reliability, and support of production technology solutions.
Experience building trusted relationships with and influencing C-level and E-Team executives.
Deep, hands-on understanding of generative AI tools and agentic workflows and their impact on non-technical work.
Strong analytical judgment and experience defining measurement frameworks and interpreting adoption and impact data.
Ability to lead through ambiguity and rapid change and to design operating models across teams without direct authority.
Experience attracting, hiring, and developing senior talent and managers across regions.
Preferred: experience leading enterprise AI adoption or change management at a large technology company.
Preferred: experience managing external consulting partners and globally distributed teams.
Ability to travel approximately 10% to 20% as needed.

Location

US - Remote Eligible. The employee must live in a state where Airbnb, Inc. has a registered entity. Occasional work at an Airbnb office or attendance at offsites may be required.

Benefits

The role may be eligible for bonus, equity, benefits, and Employee Travel Credits. Airbnb is committed to inclusion, belonging, equal employment opportunity, and reasonable accommodations.