Contract IT Specialist

📍 United States

USD 45-50 per hour

MIDDLE

✅ Remote

🕙 30-40 hours per week

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Audit @ 1 Compliance Jira Security macOS @ 6

Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
Administer identity and access management: provisioning, SSO, group and role-based access across core systems
Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
Work across core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
Create and update operational documentation for owned workflows
Partner with People, Security, and Engineering on cross-functional projects

3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
Experience with identity and access management (Okta strongly preferred), SSO, and role-based access; bonus if you've helped build an access framework, not just operated inside one
Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required
Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
Strong troubleshooting on macOS (Windows a plus)