Senior Product Designer

Details

Customer.io is seeking a Senior Product Designer to own the design of a product area end to end, from strategy through shipped product. The role focuses on a sophisticated B2B platform used by more than 9,000 companies to send email, push notifications, in-app messages, and SMS using real-time behavioral data.

Responsibilities

• Own the design of a product area, including strategy, flows, edge cases, and shipped quality.
• Design end-to-end flows rather than isolated screens, including onboarding, activation, self-service, and recovery experiences.
• Partner with engineering during implementation, catch regressions, and contribute directly in code through Pluma components, production UI fixes, and interaction prototypes.
• Contribute actively to Pluma, Customer.io's design system, by using it effectively, proposing thoughtful extensions, fixing inconsistencies, and stewarding adjacent components.
• Develop a point of view on AI within the product area by prototyping interactions and considering uncertainty, latency, and reversibility.
• Partner with Product Management and Engineering on roadmaps and trade-offs, bringing UX considerations into discussions early.
• Mentor designers earlier in their careers through pairing, critique, and role modeling.

Requirements

• 5+ years of product design experience.
• A portfolio demonstrating design craft, ownership, and a clear point of view on shipped work.
• Strong flow literacy, including the ability to design experiences across states, edge cases, and recovery paths.
• Ability to work closely with engineering, catch regressions, and contribute directly in code. Code fluency is an expectation at this level.
• Experience using and thoughtfully extending design systems, including knowing when to use an existing primitive or propose a new one.
• Experience designing or shipping AI-involved interfaces, with the ability to explain how uncertainty, latency, and reversibility were handled.
• B2B SaaS experience with complex, data-driven interfaces.
• Strong communication and critique skills, including the ability to explain design rationale, give constructive feedback, and change decisions based on better evidence.

What We Value

• Design craft over decoration, with a focus on effective interactions, clear flows, and durable systems.
• Ownership through implementation rather than handing off designs and disengaging.
• Thoughtful consideration of AI as a factor in interaction design.
• Candid, constructive critique.
• Systems thinking and reusable patterns over one-off solutions.

Compensation And Benefits

• Starting salary of $171,000–$193,000 USD, or equivalent in local currency, depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks of paid parental leave.
• Unlimited paid time off.
• Remote work and wellness stipends.
• Professional development budget.

Hiring Process

1. Recruiter screen — 30 minutes.
2. Hiring manager screen — 45 minutes.
3. Portfolio review — 45 minutes.
4. Case and case review — 60 minutes.

Final candidates must complete a background check and employment verifications. Virtual interviews are conducted using Zoom video, and offers are extended in writing on official Customer.io letterhead.