Technical Marketing Operations Manager

Details

Customer.io is seeking a highly technical Marketing Operations Manager to build and maintain integrations, automation workflows, and data flows across its modern go-to-market stack. The role involves working with APIs, webhooks, automation logic, databases, and technical documentation to support Growth, Marketing, RevOps, Sales, and Customer Success.

Responsibilities

• Design, implement, and troubleshoot GTM integrations using APIs, webhooks, native integrations, automation platforms, and lightweight scripts.
• Build multi-step workflows in Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems, including branching logic, payload transformations, retries, error handling, alerts, and documentation.
• Investigate broken synchronizations, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases.
• Read logs, test endpoints, and trace data across systems to debug workflow failures.
• Help define systems architecture, data ownership, field mappings, and consistent system usage across Marketing, Sales, Customer Success, and RevOps.
• Improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility.
• Write lightweight operational scripts using Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve custom problems.
• Collaborate with Growth, Marketing, Sales, Customer Success, Product, and RevOps to translate business needs into reliable technical solutions.

Requirements

• Regularly use AI to support technical work, including debugging code, refining workflows, and identifying solutions through effective prompting. Understand when AI is appropriate versus traditional code-based approaches.
• 2 to 5 years of experience in Marketing Operations, Revenue Operations, Sales Operations, CX Operations, Solutions Engineering, or a similarly technical GTM systems role, ideally at a B2B SaaS company.
• Strong hands-on experience with APIs, webhooks, automation platforms, CRMs, marketing automation tools, and data systems.
• Comfortable reading API documentation, testing requests, inspecting payloads, troubleshooting errors, and understanding how data moves between systems.
• Experience building automations with Customer.io, Salesforce Flow, n8n, Zapier, Make, Airtable, or similar platforms.
• Ability to write or modify lightweight scripts for batch data updates, CSV transformations, API calls, enrichment jobs, and workflow fixes.
• Strong problem-solving skills and the ability to independently diagnose ambiguous systems issues across multiple tools.
• Excellent documentation habits and the ability to explain technical systems clearly to non-technical stakeholders.
• Comfortable working in a fast-growing startup environment where systems change quickly and practical judgment matters.
• Self-motivated, team-oriented, passionate about software and automation, and able to prioritize high-value projects.

Compensation And Benefits

• Starting salary of $105,000-$125,000 USD, or equivalent in local currency, depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks of paid parental leave.
• Unlimited PTO.
• Remote work and wellness stipends.
• Professional development budget.

Interview Process

• 30-minute video call with a recruiter.
• 45-minute joint call with the hiring manager and technical lead.
• 30-minute call with a cross-functional partner.
• 1-hour live technical conversation with the panel.
• Final candidates complete a background check and employment verifications.