Customer Enablement Lead - Builder

Details

The Enablement Lead team helps organizations turn OpenAI products into sustained impact through enablement and training execution. The team partners with enterprises to translate OpenAI technology into durable capability through structured training, technical enablement, and scalable deployment programs.

Role

This specialist post-sales technical enablement role focuses on delivering high-impact enablement and adoption services across OpenAI’s product suite. The role designs and delivers technical learning experiences covering OpenAI APIs, Codex, agents, evaluations, and related platform capabilities. It involves working with engineers, AI and platform teams, administrators, security stakeholders, product leaders, and executive sponsors.

The role combines technical fluency, instructional design, and customer advisory. Responsibilities include leading live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders. Success means accelerating customer confidence, increasing product adoption, helping customers progress toward production use, and turning engagement lessons into resources and practices that benefit customers broadly.

The role is based at OpenAI’s San Francisco headquarters and follows a hybrid work model requiring three days in the office per week.

Responsibilities

• Own the technical enablement of OpenAI products, including OpenAI APIs, Codex, Agents, Evaluations, and other platform capabilities.
• Define effective enablement patterns that support adoption across customer segments.
• Lead customer training and enablement across the full customer lifecycle, from onboarding through expansion, optimization, and long-term adoption.
• Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for senior leaders and working teams.
• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs.
• Partner with Sales, Solutions Architecture, Solution Architects, Delivery Leads, and Product teams to create enablement plans tailored to customer use cases, goals, and technical needs.
• Develop reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
• Gather and synthesize customer feedback from enablement engagements and communicate insights to internal stakeholders to inform product and program improvements.
• Serve as a subject matter expert for designated product areas, supporting internal enablement, identifying emerging customer use cases, and aggregating customer feedback to inform product development.

Requirements

• 4+ years of experience in customer-facing or instructional roles involving C-level and senior technical audiences in complex enterprise environments.
• Exceptional presentation and communication skills, including the ability to clearly explain technical concepts to senior and executive-level audiences.
• Strong technical depth across software engineering, the software development lifecycle, and APIs.
• Practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, agentic systems, and key tradeoffs.
• Experience leading structured technical training such as API bootcamps, workshops, or enablement sessions.
• Ability to design learning journeys, handle live questions, and reason through problems in real time.
• Ability to connect technical features and capabilities to business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.
• Ability to adapt quickly to new information, shifting priorities, and real-time questions while maintaining clarity, ownership, and momentum.
• Humble attitude, eagerness to help others, and willingness to acquire missing knowledge to support team and customer success.
• Personal commitment to the safe and ethical evolution of AI.

Benefits

• Base salary range of $197,000–$278,000 per year.
• Equity, performance-related bonuses for eligible employees, and comprehensive benefits.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, parking, and transit expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.
• OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.