Head of Employee Tech & Experience (ETX)

Details

About the Team

Employee Tech & Experience (ETX) helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics, and AV, the team makes technology simple, reliable, and secure. Employee needs guide what the team builds, improves, and eliminates.

About the Role

Reporting to the Head of Global IT, you will lead ETX globally, building on the team’s capabilities and customer-zero work to continually advance the employee experience. You will shape ETX’s strategy, investment priorities, and operating model in partnership with leadership across the company, turning new capabilities into measurable amplification. You will develop leaders and strengthen teams where people feel valued, own meaningful work, and enjoy working together.

This role is based at the San Francisco headquarters and requires an in-office presence.

Responsibilities

• Lead the next stage of ETX’s global growth across Helpdesk, SysOps, Logistics, and AV, with a shared strategy and accountability for employee outcomes.
• Continually elevate the employee experience through research and design, directing investment to simplify entire user journeys, remove unnecessary effort, and amplify what employees can accomplish.
• Accelerate ETX’s agent-led and customer-zero work as capabilities advance by challenging which workflows need to exist, extending what agents can own end to end, and evolving the operating model to deliver measurable amplification.
• Develop leaders who earn trust, grow others, and sustain an environment where people feel valued, take pride in their work, and enjoy working together.
• Give people meaningful ownership and opportunities to stretch and grow, with clear priorities and sustainable workloads.
• Scale global services to support company growth, with clear commitments to reliability, security, responsiveness, and effective controls.
• Measure performance through employee effort, service quality, and time to resolution.
• Shape priorities and investment with leadership across the company, accelerating execution across functions with accountability for adoption and measurable improvements in how employees work.
• Translate employee friction into lasting improvements in policy, service design, and ownership.
• Hold ETX accountable for restoring productivity, communicating with empathy, and addressing the underlying causes of recurring failures.

Requirements

You might thrive in this role if you:

• Have led global organizations through growth and transformation, with measurable improvements in employee experience and reliability.
• Start with what employees need and use research and design to challenge assumptions and remove unnecessary work.
• Rethink how the organization works as AI advances, expanding what agents can own and delivering measurable amplification.
• Build leadership teams that help people grow, own meaningful work, and enjoy working together.
• Set direction and investment priorities with leadership across the company, and own execution, adoption, and lasting results.

Impact

You will help people at OpenAI do their most ambitious work. You will compound the impact of ETX’s agent-led work, turning advances in AI into measurable amplification, giving people back time, and making technology simpler and more reliable as the company grows. You will develop leaders who grow others, sustaining a culture where people feel valued, own meaningful work, and enjoy achieving together what once felt out of reach.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI pushes the boundaries of AI system capabilities and seeks to safely deploy them through its products.

OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Background checks and reasonable accommodations are handled in accordance with applicable laws and policies.

Compensation and Benefits

• Base salary: $313,000–$347,000 per year.
• Equity and performance-related bonuses may be included.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may be provided.