Head of Strategic Accounts, Solutions Architecture

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

The Solutions Architecture team partners with Stripe’s users to design and build transformative solutions that unlock growth, modernize business models, and shape the future of commerce. The team works with executives, product leaders, and engineering teams at large and innovative companies, helping them translate ambitious strategies into scalable solutions on Stripe.

Strategic Accounts Solutions Architecture serves Stripe’s most complex and consequential users. The team combines deep technical expertise, commercial judgment, and customer empathy to solve problems that often have no established playbook. Solution Architects are deeply embedded with users and work as their technical co-founders.

This role leads a team of senior architects who are trusted partners to strategic, key, and major accounts. The leader will set the team’s vision, develop technical talent, work closely with account leadership, and build strong partnerships with Product and Engineering. This is a highly technical, hands-on leadership role involving executive conversations, account strategy, architecture reviews, product discussions, and support for complex engagements. The role also emphasizes AI-enabled leadership and operations.

Responsibilities

• Set the vision, strategy, and operating model for Strategic Accounts Solutions Architecture, aligning priorities with Stripe’s user, product, and business objectives.
• Recruit, lead, coach, and retain a world-class team of senior Solutions Architects.
• Partner with account leaders to develop and execute technical account strategies that deepen customer relationships, unlock use cases, and drive durable growth.
• Lead complex engagements, including architecture workshops, executive briefings, solution design, technical evaluations, and critical escalations.
• Serve as a trusted technical advisor to senior executives, product leaders, and engineering leaders.
• Partner with Stripe Product and Engineering teams to synthesize customer insights, influence product priorities, and translate customer needs into scalable capabilities.
• Create mechanisms for senior architects to share technical insights, reusable patterns, and field learnings.
• Establish a culture of technical excellence, curiosity, accountability, experimentation, and continuous learning.
• Champion AI-enabled ways of working to improve insight generation, solution development, team productivity, and customer outcomes.
• Develop talent through clear expectations, coaching, feedback, and opportunities to expand technical, commercial, and leadership impact.
• Collaborate with Sales, Customer Success, Professional Services, Technical Account Management, Partnerships, Marketing, Product, and Engineering.
• Build processes and metrics that measure customer outcomes, account growth, product influence, and organizational effectiveness.
• Anticipate changes in technology, customer needs, competitive dynamics, and industry structure, and translate those signals into action.
• Represent Stripe in executive forums, customer business reviews, industry events, and other strategic engagements.

Requirements

• 6+ years of experience leading technical pre-sales, solutions architecture, sales engineering, or comparable customer-facing architecture teams aligned to strategic, key, or major accounts.
• A track record of hiring, developing, and leading senior technical talent in a complex, high-growth environment.
• Deep technical fluency and the ability to remain hands-on, including understanding architectures, APIs, data flows, integration patterns, security, reliability considerations, and emerging technologies.
• Experience partnering directly with senior customer executives, product leaders, and engineering leaders on complex, business-critical initiatives.
• Demonstrated success connecting technical strategy to account growth, customer outcomes, and long-term partnerships.
• Experience partnering with Product and Engineering teams to influence roadmaps, shape requirements, and turn customer insights into scalable product innovation.
• An AI-enabled approach to leadership and problem-solving, with practical experience using AI tools to increase the quality, speed, or scale of work.
• Exceptional curiosity and learning agility, including a desire to explore new technologies, business models, and ways of working.
• Strong executive presence and communication skills, with the ability to explain complex technical and business topics clearly.
• Sound judgment and the ability to lead through ambiguity, balance competing priorities, and make high-quality decisions in fast-moving environments.
• A collaborative leadership style and the ability to align stakeholders across Sales, Product, Engineering, and other cross-functional teams.
• Willingness to travel as needed to engage with strategic customers and collaborate with internal teams.

Preferred Qualifications

• Experience with payments, financial infrastructure, or the fintech space.