Implementation Consultant (AUNZ)

Details

Stripe is a financial infrastructure platform for businesses. The Professional Services team helps customers achieve maximum value from their Stripe implementations by guiding integration processes, planning projects, coordinating stakeholders, managing deliverables, meeting timelines, and educating users.

As an Implementation Consultant, you will lead strategic implementations and manage the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will advise on payments, billing, and money movement, design Stripe integration architecture, develop change management and adoption strategies, and collaborate with Sales, Technical Services, Product, and Engineering teams.

Responsibilities

• Manage multiple implementation workstreams or engagements, including milestones, risks, launches, and handoffs.
• Develop, manage, and implement customer integration architecture, change management, and adoption strategies.
• Serve as the primary contact for customer project teams and align business and technical stakeholders.
• Establish communication rhythms and manage competing priorities.
• Deliver technical workshops to educate users and share best practices.
• Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
• Read API documentation, discuss API behaviour, identify configuration or parameter issues, and explain technical concepts clearly. Coding is not a core requirement.
• Resolve issues independently, adapt plans when circumstances change, recommend fixes, and escalate broader delivery risks.
• Partner with Sales and Technical Services teams to improve the Stripe user journey.
• Engage with Product and Engineering teams to help drive product strategy for large users.
• Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
• Share knowledge with colleagues and advise others on complex implementation matters.
• Collaborate on strategic projects that improve and scale implementation processes and team operations.

Requirements

Minimum Requirements

• 6+ years of experience in technology or IT consulting, with a proven record of excellence handling strategic customers on technology solutions.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to operate independently in an ambiguous, fast-paced environment while balancing competing priorities.
• Ability to learn quickly and explain technical concepts to customers.
• Superior verbal and written communication skills.
• Strong critical-thinking abilities.

Preferred Qualifications

• Experience at a growth-stage internet or software company.
• Proven project management skills.
• Experience in the payments industry.
• Knowledge of APIs.
• Knowledge of SQL.

Position Details

• Job type: Full time
• Location: 383 Kent Street, Sydney, New South Wales 2000, Australia
• Open date: 17 September 2026