Implementation Consultant, Professional Services

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet and put the global economy within everyone's reach.

About the Team

The Implementation Consultant team drives strategic clients through the integration process and helps turn them into long-term transacting Stripe users. The team focuses on providing an efficient, seamless transition for clients, user satisfaction, and relationship management.

As part of the Professional Services team, the role supports large and complex Stripe projects by guiding users through integration, planning projects, coordinating stakeholders, managing deliverables and timelines, and educating users about the value they can achieve with Stripe.

Responsibilities

• Manage the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.
• Develop, manage, and implement customer integration architecture, change management strategies, and timelines.
• Partner with Sales and Technical Services teams to improve the overall Stripe user journey.
• Engage with Product and Engineering teams to help drive product strategy for large users.
• Collaborate with teammates on strategic projects that improve and scale the implementation process and team operations.

Requirements

Minimum Requirements

• 6+ years of experience working with strategic customers on technology solutions, with a track record of top performance.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to quickly learn and explain technical concepts to Stripe's largest customers.
• Proven project management skills and strong critical thinking abilities.
• Experience identifying and solving internal process inefficiencies.
• Superior verbal and written communication skills.
• Ability to operate independently in a highly ambiguous and fast-paced environment.

Preferred Qualifications

• Prior experience at a growth-stage internet or software company.
• Experience in the payments industry.
• Knowledge of APIs.
• Knowledge of SQL.