Intermediate Fullstack Engineer, Subscription Lifecycle

Details

GitLab is seeking an Intermediate Fullstack Engineer to join the Subscription Lifecycle team within Monetization. You will build frontend experiences and backend services for viewing and managing subscriptions, renewing products, configuring auto-renewal, and managing billing accounts. The work includes renewals, overages and reconciliations, subscription visibility, and budget and reservation management, with a strong focus on reliability, correctness, safe rollouts, revenue protection, customer access, and financial data accuracy.

Responsibilities

• Design and build fullstack features across the post-purchase subscription journey.
• Contribute to the technical design and implementation of new subscription lifecycle capabilities.
• Partner with Product and Design to translate renewal, billing account, and customer experience requirements into resilient, well-tested solutions.
• Integrate subscription lifecycle workflows safely with billing, customer account, and internal admin systems.
• Write maintainable, well-tested code and follow engineering practices for rollout safety and monitoring.
• Participate in code reviews and provide thoughtful, constructive feedback.
• Identify and reduce technical debt and architectural risk in the subscription lifecycle.
• Participate in incident response for subscription and renewal issues.
• Take part in on-call or operational support where the team's ownership model requires it.
• Build a clear, reliable subscription view across the Customers Portal and related surfaces.
• Improve manual renewal and auto-renewal flows, including supporting emails, banners, and account experiences.

Requirements

• Professional experience as a fullstack engineer and confidence working across frontend and backend code.
• Experience with Ruby on Rails, which is required for GitLab's purchase applications.
• Experience with Vue.js, preferred, or React.
• Experience owning technical direction for a product area, including proposing, discussing, and driving thorough, iterative solutions.
• Experience building or maintaining transactional or checkout-style flows, ideally in a billing, ecommerce, or subscription context.
• Familiarity integrating with third-party billing or customer relationship management systems such as Zuora, Salesforce, or Stripe is a plus.
• Focus on safe, incremental delivery given the revenue and customer impact of the work.
• Ability to communicate clearly and concisely about complex technical, architectural, and organizational problems and propose thorough, iterative solutions.
• Written and spoken English proficiency sufficient to collaborate in a remote, largely asynchronous work environment.
• Alignment with GitLab's values and commitment to working in accordance with them.

The Subscription Lifecycle team is part of GitLab's Monetization section and owns the post-purchase subscription experience. The team partners with Sales, Finance, Information Technology, and Support on secure, reliable purchasing, billing, provisioning, and utilization workflows. The team works asynchronously, with regular planning and retrospectives and shared expectations for deployments, incident management, testing, and rollout safety.

Benefits

• All-remote, asynchronous work environment.
• Flexible paid time off.
• Benefits supporting health, finances, and well-being.
• Team member resource groups.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and development budget or fund.
• Parental leave.
• Home office support.