IT Logistics Lead

Details

Employee Technology & Experience helps OpenAI employees do their most ambitious work across helpdesk, executive support, systems operations, logistics, and audiovisual services. IT Logistics keeps employees equipped through day-one readiness, timely replacements, self-service peripherals, and full equipment lifecycle management.

The IT Logistics Lead will manage the team responsible for employee equipment. The role oversees daily operations, evaluates hardware, introduces equipment and services, and owns the hardware and peripheral catalog, fulfillment programs, asset management systems, and regional operating models. This is a hands-on people management role involving coaching, performance management, execution, escalations, capacity planning, and the use of OpenAI products to solve logistics problems.

Responsibilities

• Own a hardware and peripheral catalog with equipment options and devices prepared using validated software images and configurations.
• Deliver global day-one readiness with equipment suited to each employee's location and work.
• Oversee fulfillment, refreshes, replacements, loaners, telecom and mobility, and high-risk travel services as offices and programs expand.
• Own and scale the employee IT vending machine program and other self-service channels, ensuring peripheral availability, machine reliability, and shrinkage control.
• Maintain asset accountability across the full lifecycle, including accurate records, physical inventory reconciliation, chain of custody, recovery, reuse, and secure disposition.
• Own forecasting, capacity planning, and logistics performance while improving accuracy, shortening lead times, controlling lifecycle costs, reducing excess stock and waste, and maintaining service through supply disruptions.
• Use OpenAI products, including Codex and agents, to solve unresolved logistics problems and improve accuracy, speed, and scale with appropriate evaluation, security, and human oversight.
• Manage and develop team members, building skills, ownership, and delivery quality.
• Build team and delivery-partner capabilities that sustain quality and consistency as demand grows.
• Scale global service through accountable regional partners and repeatable operations that meet local needs while maintaining speed, inventory accuracy, and a consistent employee experience.
• Maintain reliable daily operations as demand changes, with timely escalation resolution, aligned capacity and commitments, and clear decision ownership across engineering, security, support, workplace, finance, and procurement.

Requirements

• Experience leading inventory and fulfillment across multiple sites or regions, including forecasting, delivery partners, service performance, and cost management.
• Demonstrated improvements in accuracy, reconciliation, shrinkage, availability, and lead times.
• Experience delivering automation and AI-enabled workflows used in daily operations, including solutions to previously unresolved problems.
• Ability to explain personal contributions, measurable results, reliability testing, security controls, and human oversight for automation and AI solutions.
• Experience managing people through rising demand and changing priorities, including goals, feedback, performance, and development.
• Experience launching services that meet employee or customer needs while balancing usability, cost, security, and control.
• Ability to align partners, make sound technical and business decisions, communicate candidly, and own adoption and results.

Workplace And Location

This role is based in San Francisco, has a global scope, and includes regional travel. The workplace type is hybrid.

Benefits

• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax Flexible Spending Accounts, dependent care, and commuter expense accounts.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Equity and performance-related bonuses for eligible employees.