IT Support Engineer

at Anthropic

📍 San Francisco, United States

USD 180,000-230,000 per year

MIDDLE

✅ Hybrid

✅ Visa Sponsorship

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 3 Android @ 3 Bash @ 3 ChromeOS @ 3 GitHub Networking @ 3 Python @ 3 Security @ 2 Slack @ 3 iOS @ 3 macOS @ 3

Details

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The IT Operations team keeps Anthropic running — ensuring every employee can do their best work without friction.

About the Role

Anthropic is seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

You will handle support challenges across a primarily macOS environment while contributing to operational improvements that help Anthropic scale. You’ll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

Responsibilities

End-User Support

Triage and resolve issues across hardware, software, networking, and accounts (primarily through a ticketing system, with additional support via Slack and in-person)
Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms: Google Workspace, Slack, GitHub, Atlassian
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
Handle escalations requiring cross-team coordination
Participate in an on-call rotation for urgent issues outside business hours
Provide hands-on support for user technology, AV systems, conference rooms, and printers

Communication & Documentation

Communicate clearly with users of all technical levels
Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
Identify patterns in support requests, surface recurring issues, and identify opportunities for automation or systemic solves

Operational Improvement

Help streamline onboarding and other high-volume operations as the company scales
Contribute to automation efforts
Maintain and improve device management, identity, and access systems
Assist with scripting (Bash, Python) to automate repetitive tasks

Requirements

5–7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
Excellent communicator who enjoys helping people solve problems
Strong troubleshooting skills; methodical, curious, and persistent
Demonstrated supporting macOS endpoints; comfortable supporting ChromeOS, iOS, and Android
Significant experience with Google Workspace administration
Experience with Slack administration (workspace management, permissions, troubleshooting)
Substantial experience supporting and administering additional SaaS tools
Understand identity and access fundamentals: SSO, MFA, directory services
Familiar with MDM fundamentals and endpoint management concepts
Experience with basic scripting (Bash or Python) for automation
Take ownership of problems and follow through until resolved
Think beyond the immediate fix (ask “why did this happen?” and “how do we prevent it?”)
Organized enough to manage competing priorities
Propose solutions when processes don’t scale
Looking to develop deeper technical skills and take on more complex systems administration challenges over time

Strong candidates may also

Be familiar with zero-trust security concepts and endpoint security tooling
Have experience with networking basics: DNS, DHCP, VPNs, networking fundamentals
Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
Have experience using AI tools to improve personal or team productivity

Location & Work Mode

This role is based in San Francisco. The posting states an in-office expectation of 4 days per week during your first few months, with the opportunity to work remotely up to 2 days per week after that.

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Visa sponsorship: Anthropic sponsors visas and will make every reasonable effort to get you a visa (retains an immigration lawyer).
Deadline to apply: None (rolling basis)