Product Designer, Consumer Verticals

Details

OpenAI’s Consumer Verticals team explores how ChatGPT can become more useful in important areas of people’s lives, including health, finance, and emerging agentic experiences. The team works across research, engineering, product, design, and domain expertise to turn increasingly capable models into intuitive, trustworthy consumer products.

Responsibilities

• Lead the end-to-end design of new consumer experiences across emerging verticals.
• Shape product and design direction for purpose-built consumer experiences in areas such as health, finance, and general consumer agents.
• Design and ship high-quality products from early concepts and prototypes through detailed interaction design and final visual execution.
• Define how ChatGPT should behave in different domains while preserving a coherent OpenAI experience.
• Explore new interaction models for AI systems that understand context, support complex decisions, and take action on a user’s behalf.
• Partner with research, engineering, product management, safety, and domain experts to turn technical capabilities into useful and responsible products.
• Conduct and apply user research to understand the distinct needs, expectations, and risks within each vertical.
• Balance specialized domain requirements with reusable patterns that can strengthen ChatGPT and accelerate future product development.
• Contribute to OpenAI’s broader design culture and raise the bar for consumer product craft.

Requirements

• Substantial experience designing and shipping high-quality consumer software at scale.
• Exceptional UX, UI, and interaction design skills, with a high bar for craft at every stage of the work.
• Ability to explore broadly, develop a strong point of view, and turn ambiguity into clear product direction.
• Experience leading zero-to-one initiatives or introducing new product categories, behaviors, or interaction models.
• Ability to simplify complex systems without hiding details users need to make informed decisions.
• Strong instincts for trust, safety, transparency, and user control, particularly in consequential or sensitive experiences.
• Ability to move fluently between domain-specific problems and broader systems or platform thinking.
• Ability to communicate through compelling narratives and prototypes that build alignment across design, research, product, and engineering.
• Interest in defining how AI-first consumer products should look, feel, and behave as models become more capable and agentic.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.

Benefits

• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, and office closures.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and eligible meal delivery credits.
• Relocation support for eligible employees.
• Equity and performance-related bonuses for eligible employees.

The role is based at OpenAI’s San Francisco headquarters, with a hybrid workplace arrangement. Relocation assistance is offered to new employees.