Product Operations

Details

Glean is the Work AI platform helping organizations work smarter with AI. Its platform includes enterprise search, an AI Assistant, scalable AI agents, more than 100 enterprise SaaS connectors, flexible LLM choice, robust APIs, and Enterprise and Personal Knowledge Graphs. Glean serves customers across more than 50 industries and has over 1,000 employees in more than 25 countries.

As a member of the Product Operations team, you will help shape and scale the operational backbone of Glean's product development organization while fostering a connected Product team community. Reporting to the Head of Product Ops, you will support a high-growth SaaS product organization through strategic thinking, hands-on execution, scalable processes, and data-driven decision-making. An AI-first mindset is expected.

Responsibilities

• Design the operating rhythm, including roadmap cadence, launch reviews, and feedback loops that keep product teams aligned without creating unnecessary overhead.
• Drive cross-functional alignment across R&D, go-to-market, and product marketing teams.
• Unblock decisions and help teams move forward without directly owning them.
• Run cross-functional programs through completion and adapt when priorities shift.
• Close the voice-of-customer loop by turning support tickets, sales calls, and usage signals into prioritized, actionable product insights.
• Document decisions clearly and communicate at the appropriate level for each audience.
• Own the narrative around how the product organization operates.

Requirements

• 5–8+ years of experience in Product Operations, Technical Program Management, or Product Management.
• Strong discovery and analytics skills in a B2B or B2B2C environment working with enterprise customers.
• Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field.
• Systems thinking and the ability to design scalable processes without unnecessary bureaucracy.
• Ability to influence without authority by being useful and credible.
• Strong program management skills and the ability to manage multiple workstreams through completion.
• Comfort with ambiguity, incomplete information, and making fast, reversible decisions.
• Excellent writing skills and the ability to communicate complex decisions clearly.
• Hands-on experience with AI technologies and demonstrated interest in applying AI-first thinking to product and operational challenges.
• Fluency with product analytics, including funnels, retention, and segmentation, as well as qualitative research methods.
• Hands-on experience and technical aptitude with Jira usage for teams and portfolios.
• Experience with SQL or similar data tools for self-service analytics is strongly preferred.

Location

This is a hybrid role requiring four days per week in the Mountain View or San Francisco offices.

Compensation And Benefits

• Annual base salary range of $198,000–$235,000.
• Certain roles may be eligible for variable compensation, equity, and benefits.
• Medical, vision, and dental coverage.
• Generous time-off policy.
• 401(k) contribution plan.
• Home office improvement stipend.
• Annual education and wellness stipends.
• Regular company events.
• Healthy lunches provided daily.

Glean is committed to an inclusive and diverse workplace and does not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset

As part of the interview process, candidates will complete a brief AI-focused exercise or discussion covering how they think about, design, and use AI to drive impact. Prior Glean experience is not required.