Tech Stack
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
AI @ 4
Communication @ 6
Customer Support @ 6
GPU @ 4
HPC @ 4
Leadership @ 6
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
NVIDIA is looking for a Senior Service Delivery Manager for its Infrastructure Specialists team. The role involves managing projects throughout the full project lifecycle, from initial planning through production, with a focus on data center environments and AI and GPU infrastructure.
Responsibilities
- Establish and maintain effective working relationships with collaborators.
- Understand high- and low-level technical architecture, facilitate technical debates, and drive decisions on appropriate solutions.
- Ensure company requirements are produced to standard and delivered promptly.
- Develop and present comprehensive technical solutions to customers.
- Communicate and hold conference calls with internal teams, customers, and partners.
- Lead complex installations and report and escalate observed problems to the appropriate operational partners.
- Communicate project changes and release notices to customers.
- Document technical and operational procedures clearly and concisely.
- Work irregular hours as required.
Requirements
- Bachelor's or master's degree in engineering, computer science, or equivalent experience.
- At least 7 years of experience in project delivery management.
- At least 5 years of experience providing field services and/or customer support for hardware and software products.
- In-depth knowledge of data center environments, servers, and network equipment.
- Strong interpersonal skills and the ability to work directly with customers.
- Leadership skills across broad and diverse functional teams.
- Excellent communication, presentation, and oral skills.
- Strong social skills and the ability to prioritize and multitask with limited supervision.
- Experience leading global projects.
Preferred Qualifications
- Experience deploying AI and GPU infrastructure.
- PMP certification.
- Experience with HPC clustering or data center technologies.
Benefits
- Equity eligibility.
- NVIDIA benefits.
Applications will be accepted at least until September 13, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes and is committed to an inclusive, equal-opportunity work environment.
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