Senior Software Technical Program Driver – OEM and NCP Escalations

at Nvidia

📍 Santa Clara, United States

USD 168,000-258,800 per year

SENIOR

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Agile @ 6 Communication @ 7 Engineering Management @ 4 Marketing Software Development @ 4

Details

We are seeking a skilled and motivated Senior Software Technical Program Driver to lead efforts in crafting innovative compute software solutions for cloud service providers, automotive customers, and NCP customers. These solutions are used by enterprise customers, academic institutions, start-ups, and industry organizations.

Responsibilities

Collaborate with Software Development Managers, engineers, Product Marketing, Customer Program Management, Quality Assurance, and logistics personnel to establish and implement streamlined processes for developing advanced compute software solutions.
Work with customers and Customer Program Managers on software issues, including technical feedback from NCPs and partners.
Continuously improve and maintain processes related to enterprise support.
Lead status meetings, proactively address challenges and customer concerns, and serve as the central point of contact for release schedules and the prioritized release plan of record.
Partner with multifunctional teams to plan and drive software objectives.
Collect requirements, help define priorities, and drive planning and scheduling across all phases of the software development lifecycle.
Develop and maintain schedules, identify risks, and formulate risk-management strategies for multiple parallel work streams.
Enhance product development and software release processes in collaboration with engineering management to optimize development workflows and engineering efficiency.
Translate customer requirements into actionable achievements and tasks while keeping customers informed about issue statuses.
Collaborate with internal teams and third-party partners across different time zones to resolve customer issues and oversee customer releases.

Requirements

Bachelor of Science in Electrical Engineering, Computer Science, or equivalent experience.
10+ years of proven experience in a similar or related role, including 5+ years driving software or hardware customer escalations.
Hands-on experience with software development for hardware platforms.
Proficiency in Agile software development methodologies.
Demonstrated success delivering complex products to customers.
Ability to work independently with minimal guidance.
Experience creatively resolving technical and resource issues.
Ability to think strategically and tactically and build consensus to ensure program success.
Comprehensive understanding of software engineering principles, including experience with widely adopted configuration-management tools, productivity-enhancing tools, and automation processes.
Exceptional attention to detail and ability to multitask in a dynamic environment with shifting priorities and changing requirements.
Strong communication and technical presentation skills.

Preferred Qualifications

Expertise with Agile software development tools.
Solid understanding of operating systems, datacenter servers, automotive principles, and standards.
Experience developing or managing software applications, system software, or firmware stack programs.
Experience coordinating activities across hardware, firmware, and software applications.
MBA, PMP certification, or related training.

Compensation and Benefits

The expected base salary range is $168,000–$258,750 USD, determined by location, experience, and other objective job-related factors. The position also includes eligibility for equity and benefits.