Senior Solution Engineer for NVIDIA Experience, Compute Software

at Nvidia

📍 Santa Clara, United States

USD 168,000-322,000 per year

SENIOR

✅ On-site

Used Tools & Technologies

Machine Learning

Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Software Development @ 4 Hiring @ 4 Communication @ 7 Parallel Programming @ 4 Customer Support @ 4 CUDA @ 4 GPU @ 4 AI @ 4 Agentic AI @ 4

Details

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. The NVIDIA Experience (NVEX) Solutions Engineering team is hiring an experienced software engineer focused on customer support of NVIDIA products including AI Enterprise, Omniverse and vGPU. The role applies AI technologies to triage customer issues, identify solutions, and develop products and internal tools. The position requires strong problem-solving and communication skills and the ability to work across multiple projects and tasks.

Responsibilities

Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
Work with engineering teams on customer issues, providing logs, reproduction steps, and other triage information.
Apply AI to create and update products and/or support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to enhance the knowledge base.
Participate in the creation, maintenance, and versioning of documentation related to customer support processes, procedures, and guidelines.
Apply agentic AI skills to solving customer issues and software development.
Occasional work on weekends and holidays to support customers.

Requirements

Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 10 years of software engineering experience.
AI/ML expertise.
Professional-level communication skills; ability to adjust communication to the technical level of the audience and remain calm under pressure.
Excellent follow-up and organizational skills, with a passion for solving problems.

Ways to stand out

Additional software engineering experience.
Customer support experience.
Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, and vGPU.
Experience with parallel programming or GPU acceleration (e.g., CUDA).

Compensation & Benefits

Base salary ranges by level:
- Level 4: 168,000 USD - 270,250 USD
- Level 5: 200,000 USD - 322,000 USD
Eligible for equity and benefits. More information at www.nvidiabenefits.com.

Additional information

Applications accepted at least until July 18, 2026. This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes and is an equal opportunity employer committed to inclusion.