Site Operations Technician

Details

OpenAI's Industrial Compute organization is building an advanced AI infrastructure ecosystem. The Site Operations team provides on-site operational support for hyperscale AI campuses, working with Hardware Operations, Infrastructure Delivery, Network Operations, Security, Facilities, Construction, logistics teams, and infrastructure partners.

The Site Operations Technician will act as OpenAI's on-site technical representative, supporting daily campus operations, asset tracking, vendor coordination, operational readiness, site inspections, documentation, and the identification and resolution of infrastructure issues.

Responsibilities

• Perform routine walkthroughs of Industrial Compute facilities to verify operational readiness and identify potential issues.
• Monitor site conditions and report abnormalities involving hardware spaces, network rooms, utilities, logistics areas, and common infrastructure.
• Coordinate vendors, contractors, and partner organizations performing work on-site.
• Assist with hardware deliveries, inventory movements, asset tracking, and equipment staging.
• Document operational issues and coordinate follow-up with Hardware Operations, Facilities, Infrastructure Delivery, or external partners.
• Support physical audits of racks, equipment, inventory, and infrastructure assets.
• Assist with site access coordination and ensure work activities comply with established operational procedures.
• Maintain accurate operational documentation, logs, and site records.
• Participate in operational readiness activities for new deployments, expansions, and infrastructure upgrades.
• Escalate operational risks that may impact availability, safety, or project schedules.
• Partner with cross-functional teams to improve operational processes and site execution.

Requirements

• Associate's degree, technical certification, military experience, or equivalent practical experience.
• At least 2 years of experience supporting data center operations, facilities, hardware operations, manufacturing, industrial operations, or mission-critical infrastructure.
• Experience working in technical or operational environments requiring strong attention to detail.
• Ability to document issues clearly and communicate effectively across technical and non-technical teams.
• Comfort working in active data center or industrial environments.
• Ability to lift equipment, move hardware, climb ladders, and perform physical work as required.
• Willingness to work flexible schedules, including occasional evenings or weekends during major deployments.

Preferred Skills

• Experience supporting hyperscale data centers or cloud infrastructure.
• Familiarity with server hardware, networking equipment, racks, and structured cabling.
• Experience using inventory management or asset tracking systems.
• Knowledge of basic safety procedures for mission-critical facilities.
• Experience coordinating contractors or external vendors.
• Familiarity with ticketing systems and operational workflows.
• OSHA, First Aid, or similar operational certifications.

Benefits

• Equity in addition to base compensation.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, office closures, and sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.