Solutions Engineer | East Coast | Remote

at Grafana Labs

📍 United States

USD 182,000-226,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Communication @ 6 Grafana Leadership @ 7 Observability

Details

Grafana Labs is seeking a Solutions Engineer to join its Commercial Solutions Engineering team. This remote role supports customers by providing technical and product expertise related to Grafana Cloud, observability, open-source technologies, and metrics and monitoring. The team delivers demos, hands-on enablement, presentations, technical evaluations, and ongoing customer engagement while partnering with Sales, Product Management, and Engineering.

Responsibilities

Join an early member of a high-growth team solving technical and customer problems.
Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers.
Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility.
Deliver product and technical presentations to prospective and existing customers.
Communicate proactively with customers and internal teams to provide feedback on products and the competitive landscape.
Drive product conversations based on customer needs and problems identified during interactions.
Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement materials.

Requirements

Ideally located on the East Coast of the United States.
5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
Strong judgment, collaboration, and leadership skills in a startup environment with varied and complex responsibilities.
Ability to work and collaborate effectively with an international, remote-first team.
Excellent written and oral communication skills.
Ability to articulate the company's value proposition and the technical advantages of its products.
Enjoyment of solving technical challenges and developing creative customer solutions.
A technical mindset and desire to continue growing technically.
Candidates may have post-sales or engineering experience, or may be recent coding bootcamp graduates.
Self-motivation, initiative, and creativity.

Compensation & Rewards

United States on-target earnings range: $182,000–$226,000 per year.
Compensation may vary based on level, experience, and skill set.
All roles include Restricted Stock Units (RSUs).

Benefits

100% remote work and a global culture.
In-person onboarding.
Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days, subject to local legislation.
Career growth pathways, transparent communication, empowered teams, and an open-source-oriented culture.

Grafana Labs is an equal opportunity employer. The company may use AI tools to assist with matching CV information to job postings, while recruitment teams continue to manually review applications.