Director, Observability Architects (Americas)

at Grafana Labs

📍 United States

USD 310,000-370,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI Communication @ 7 Grafana @ 4 Leadership @ 6 Marketing Mentoring @ 7 Observability @ 4

Details

Grafana Labs is seeking a Director of Observability Architects to build and lead a regional practice of solution experts who guide customers through onboarding, adoption, and expansion of Grafana Cloud, a managed observability platform built on open source and open standards.

Responsibilities

Set the strategy for market-aligned Observability Architect teams across the Americas.
Own regional planning, actions, outcomes, reporting, analysis, and escalations.
Drive customer adoption, retention, and expansion.
Partner with Americas Sales leadership on customer programs, marketing initiatives, and community and company events.
Act as an executive sponsor for key customers and bring customer feedback into operational planning.
Leverage advanced AI tooling while maintaining human control and contact.
Develop and improve customer programs, materials, Grafana content, and enablement.
Attract, recruit, onboard, and mentor Observability Architects from diverse backgrounds and experiences.
Maintain proactive communication with customers and internal teams regarding product feedback and the competitive landscape.

Requirements

At least 3 years of team leadership experience.
At least 5 years in the high-tech industry in customer-facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, or Architect.
Experience as a manager of managers.
Strong leadership coaching, mentoring, people development, and performance management skills.
In-depth technical knowledge and a desire to retain technical skills in a leadership role.
Experience with open-source or cloud-first, product-led go-to-market programs.
Knowledge of the observability space, especially the Grafana platform and/or competing monitoring, data, and visualization products.
Strong written and verbal communication skills for working with remote-first internal teams and a diverse customer base.
Creative problem-solving skills and the ability to rapidly pivot and adapt.

Compensation & Rewards

The US on-target earnings compensation range is $310,000–$370,000. Actual compensation may vary based on level, experience, and skill set. The role includes Restricted Stock Units (RSUs).

Benefits

100% remote, global work culture.
In-person onboarding.
Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days.
Career growth pathways.
Transparent communication, empowered teams, and an innovation-driven environment.