Specialist, Market Operations

Details

At Coinbase, the mission is to increase economic freedom. Coinbase is a remote-first, but not remote-only company, with quarterly in-person working sessions called “surges.”

The Market Operations team provides frontline operational support across the Coinbase Derivatives Exchange (CDE) and Deribit. The team operates 24/7 to keep trading, clearing, and connectivity systems healthy for clients and internal stakeholders. The role involves troubleshooting issues in real time, coordinating cross-functional resolution for complex problems, and executing deployment testing to protect production environments.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Requirements

• BA/BS in Information Systems, Economics, Finance, or a technical field.
• At least 1 year of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
• Ability to diagnose and articulate complex technical problems and solutions to technical and non-technical audiences.
• Experience delivering multi-channel support through voice, email, and chat, with the ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.
• Responsible use of generative AI, maintaining human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.

Compensation

• Annual base salary: $112,965–$132,900 USD, excluding equity and bonus.
• Total compensation may also include equity and bonus eligibility.
• Benefits include medical, dental, vision, and 401(k).

Candidates may submit a maximum of 3 applications within a 6-month period. Coinbase is an equal opportunity employer. Reasonable accommodations are available for applicants with disabilities.