Staff UX Writer, AI

Details

UX Writing is a core design discipline at Airbnb. The UX Writing team works closely with Experience Design, Experience Research, Engineering, and Design Program Management throughout the product development process.

In this role, you will shape how AI-powered, generative surfaces communicate with hosts and build systems that maintain a consistent voice as models change. You will help define how the team partners with Engineering to create ideal experiences, evaluate generated output, and improve the product.

Responsibilities

• Lead the words-related work across multiple projects within an initiative, including writing product copy and training large language models to generate copy.
• Develop strategic ideas based on product requirements, data, and research.
• Set the quality bar for AI-generated content by writing guidelines and examples, grading and ranking model outputs, and calibrating VJs.
• Drive consensus with stakeholders and partners on content recommendations.
• Manage copy deadlines and deliver detailed copy across multiple projects.
• Collaborate with Design, Product Management, Legal, accessibility, and localization partners.
• Participate in writing team critiques and help improve teammates' work.
• Present content and design work to directors, executives, and other stakeholders.
• Establish a high quality bar across product surfaces through strong judgment and taste.

Requirements

• 10+ years of experience in UX writing, content design, or content strategy.
• Proven ability to lead content and copy work from concept through detailed design.
• Experience with LLM prompting, generative AI, and model evaluation, including a point of view on training writing quality into a model.
• Strong systems thinking and product strategy skills.
• Experience building scalable systems such as guidelines, reference examples, and evaluations.
• Experience creating content principles, messaging frameworks, and style guides, and adapting them into guidelines for model training and evaluation.
• Proven ability to collaborate with cross-functional teams throughout design and development.
• Experience leading systems work from concept through detailed design, including defining new processes where none exist.
• Ability to work independently in a fast-paced, ambiguous environment and adjust as models and priorities change.
• Familiarity with working alongside other design disciplines in Figma.
• Experience working with and presenting to executive teams.
• Solid understanding of user experience design principles and interaction patterns.
• Passion for Airbnb's mission, commitment to diversity, and a global mindset.

Location

This position is US remote eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager, and will generally align with Pacific Time hours. Candidates must live in a state where Airbnb, Inc. has a registered entity.

Compensation

The base pay range is $180,000–$223,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Airbnb is committed to inclusion, belonging, equal employment opportunity, and providing reasonable accommodations throughout the recruitment process.