Technical Support Engineer

at SentinelOne

📍 United States

USD 92,800-115,000 per year

MIDDLE

✅ Remote

Used Tools & Technologies

Not specified

Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Security @ 3 Linux @ 5 Communication @ 3 Customer Support @ 3 AI @ 3

Details

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow.

SentinelOne is an AI-native cybersecurity company that unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response. The Technical Support Engineer provides multi-platform technical support via phone, email, and chat, troubleshooting security and cloud issues alongside engineering teams, documenting cases, and contributing to the knowledge base to improve support quality and efficiency.

Responsibilities

Provide phone/email/chat-based customer support to a growing customer base
Document case activities and interactions with clear and concise information
Strive to resolve customer issues based on SLAs
Maintain excellent customer satisfaction through professional, proactive, and personal service
Work closely with research and development teams to determine root cause and possible solutions
Contribute to the knowledge base by creating solution articles, how-to guides, and videos

Requirements

Excellent customer-oriented attitude with strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Experience with endpoint and server-based security solutions is desired
Experience with host-based security solutions is desired
Proficient in Windows, Mac, and Linux (mobile platforms a plus)
Ability to document cases clearly and contribute knowledge-base content

Benefits

Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP)
Flexible time off, paid company holidays, paid sick time, gender-neutral parental leave, grandparent leave
Medical, dental, and vision coverage; 401(k) with company match; life and disability insurance; FSA options
Voluntary benefits (hospital, accident, critical illness), Employee Assistance Program (EAP), ARAG pre-paid legal, nationwide pet insurance, Cancer Care program
Global business travel medical insurance
Home office allowance and mobile phone reimbursement
Wellness coach and wellness/gym reimbursement, fertility coverage, adoption & surrogacy reimbursement

Compensation & Legal

This U.S. role has on-target earnings (OTE) that include base pay plus commissions. The posted OTE range is $92,800—$115,000 USD. Commissions and exact base pay may vary by candidate location.
SentinelOne participates in the E-Verify Program for all U.S.-based roles and is an Equal Employment Opportunity and Affirmative Action employer.