AI Outcomes Manager

Details

Join Anthropic’s Customer Success team in a high-visibility role driving AI adoption across strategic enterprise technology accounts. As the dedicated Outcomes AI Manager for strategic technology customers, you will act as a trusted advisor helping customers use Claude capabilities across the API, Claude Code, Cowork, and other product surfaces.

You will partner with global technology leaders to deploy AI, understand their business objectives and technical needs, support adoption and change management, optimize usage, and maximize the value of their investment. Customer insights will inform Anthropic’s research priorities, product development, and go-to-market strategies.

Responsibilities

• Build trusting, strategic relationships with customer decision-makers in complex, matrixed organizations.
• Understand customer objectives and identify opportunities for optimization and expansion.
• Own customer operations throughout the account lifecycle, including customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence, account plans, success plans, and Executive Business Reviews.
• Become an expert in Anthropic products, including the API, Claude Code, and Cowork, and guide customers toward appropriate solutions and best practices.
• Drive consumption planning and develop credible ROI hypotheses that quantify outcomes and support continued or expanded investment.
• Monitor usage patterns across Claude product surfaces and identify optimization opportunities.
• Socialize Anthropic’s product roadmap, increase awareness of new products, and engage Product Managers as appropriate.
• Develop and execute change management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
• Prioritize across multiple business units and workstreams while building programmatic, repeatable customer-success motions.

Requirements

• At least 6 years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience working with Fortune 500 technology companies, SaaS platforms, or digital-first businesses at the executive level.
• Experience leading organization-wide change or adoption programs involving multiple functions and hundreds of users for products requiring C-suite sponsorship.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, with the ability to communicate with developers, product managers, executives, and end users.
• Proven ability to manage a portfolio of accounts, maintain strong relationships, and drive measurable outcomes across multiple enterprise motions.
• Strong cross-functional collaboration skills and a customer-focused approach.
• Passion for AI and responsible development of advanced AI systems.
• Experience building with Claude Code and automating workflows with agents, skills, and tooling.
• Ability to bring structure to ambiguous or complex situations and a willingness to work hands-on.
• Bachelor’s degree or an equivalent combination of education, training, and experience. The field of study must be relevant to the role through coursework, training, or professional experience.

Compensation

Annual salary: $265,000–$320,000 USD.

Logistics

Anthropic currently expects staff to work from one of its offices at least 25% of the time, although some roles may require more office attendance. Anthropic sponsors visas when possible and makes reasonable efforts to support visa applications, with assistance from an immigration lawyer.

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office collaboration spaces.