AI Success Engineer - EDU

Details

OpenAI’s AI Success Engineer team partners with ambitious organizations to translate cutting-edge AI into business value. The team guides customers from first deployment through scaled enterprise adoption, spanning technical integration and enablement, workflow transformation, and sustained program and product delivery.

The Success Engineer is the primary post-sales technical point of contact for a portfolio of education institutions. The role is responsible for driving account health and adoption, ensuring technical readiness, identifying high-impact academic and administrative use cases, and delivering measurable value to education customers using OpenAI’s platform.

This role combines technical leadership, program management, customer advisory, and product influence. It involves partnering with customer teams, mapping workflows, leading configuration and enablement, overseeing deployment plans, and guiding institutions toward high-impact use cases. The role works closely with Sales, Solutions Architecture, Product, and Research to support successful customer outcomes.

The role is based in San Francisco or New York City.

Responsibilities

• Lead the technical relationship for post-sale customers and act as a trusted advisor on deployment, adoption, and value realization.
• Own account health, adoption velocity, and ongoing technical deployment and success across the customer portfolio.
• Conduct technical enablement and configuration sessions across OpenAI’s product portfolio.
• Identify and validate use cases by working with customer teams to understand workflows and pain points.
• Coordinate multiple workstreams, including new product activation, change management, customer rollout, and deployment planning.
• Build relationships with provosts, CIOs, IT leaders, academic stakeholders, and technical stakeholders, aligning institutional goals with OpenAI capabilities.
• Translate customer objectives into actionable adoption roadmaps with sequencing, milestones, and KPIs.
• Partner with Solutions Architecture, Product, Engineering, and Research to surface customer feedback, field patterns, and technical blockers.
• Guide value realization through student, faculty, and institutional outcomes such as engagement, research productivity, operational efficiency, and learning impact, supported by baselines and reporting.
• Facilitate workshops for faculty, staff, and administrators on use case design, adoption best practices, champion building, and institution-wide enablement.
• Identify high-leverage opportunities where OpenAI’s platform can support new workflows or lines of business.
• Advise existing customers on implementation, account setup, and configuration optimization.

Requirements

• 8+ years of experience in technical customer-facing roles, such as technical account management, technical generative AI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work.
• Experience working with education institutions is preferred but not required.
• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns.
• Ability to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval-augmented generation, and approaches to fine-tuning or custom model usage.
• Ability to translate technical concepts into clear business language and explain the strategic impact of AI technologies.
• Comfort working with customers to map workflows, identify requirements, and diagnose adoption challenges.
• Strong project and program management skills, with the ability to lead multi-workstream initiatives with clarity and structure.
• Ability to advise executive-level stakeholders while also working deeply with technical teams.
• High ownership and the ability to manage fast decision-making, context switching, and dynamic customer needs.
• Proven record of driving technical deployments through hands-on customer work and owning impactful adoption and value for large institutions with complex environments and multiple stakeholders.

Benefits

• Base salary of $234,000–$260,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health and dependent care expenses, parking, and transit.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time as required by law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may include charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.