Applied AI Delivery Lead

Details

OpenAI's largest and most strategic customers are turning AI ambitions into deployments that change how their organizations work. This senior, customer-facing role owns the delivery of priority AI initiatives from planning through launch and adoption. The role requires technical fluency, sound judgment, and the ability to create clarity and drive action in complex, evolving environments.

Responsibilities

• Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Establish integrated delivery plans covering scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
• Identify risks, resolve blockers, manage dependencies and resource constraints, and drive timely decisions.
• Lead rollout, enablement, and launch-readiness planning; address technical and organizational readiness gaps.
• Define expected outcomes and measurement approaches with customers and account teams.
• Track adoption and consumption, assess results against agreed baselines, and communicate achieved value.
• Lead customer and internal delivery reviews covering progress, launch confidence, risks, and implications for expected consumption and revenue timing.
• Develop repeatable delivery playbooks, practical tools, and actionable feedback for product and delivery teams.
• Partner with account and technical teams, forward-deployed engineers, customers, and delivery partners.

Requirements

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• Track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude and the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions.
• Experience building trust with customers and leading across teams outside the reporting line while holding stakeholders accountable to shared commitments.
• Excellent communication skills with executives, technical specialists, and customer operators.
• Commercial awareness and understanding of how deployment, adoption, and consumption contribute to customer value and growth.
• Practical approach to building repeatable delivery methods while adapting to individual customer needs.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.

Benefits

• Base salary of $234,000–$335,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time as required by applicable law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may include charitable donation matching and wellness stipends.