Bloomberg On-Site Support Specialist

Details

As a Support Specialist with Bloomberg On-Site Support (BOS) in Toronto, you will provide high-touch technology support for Bloomberg colleagues and business groups based at the 161 Bay Street office, while also supporting Bloomberg clients throughout Toronto and the surrounding area. This client-facing, multi-discipline role combines strong technical fundamentals with exceptional customer service, business awareness, teamwork, and personal ownership.

You will support office technology, Bloomberg technology, implementations, connectivity, Order Management activity, and client onsite support. The role also provides exposure to Bloomberg's network and infrastructure environment, including smart-hands support in IDF and colocation locations while partnering with network engineers supporting client connectivity across Canada. Some scheduled colocation or infrastructure work may require occasional later shifts or adjusted hours.

This role requires solid IT fundamentals, an interest in networking, and the ability to troubleshoot methodically and work effectively with remote engineering teams. The position is intended for someone with approximately two to five years of relevant experience who is ready to broaden their experience.

Responsibilities

• Deliver high-touch technical support to Bloomberg clients and colleagues.
• Work collaboratively with the Toronto BOS team and partner groups across Bloomberg.
• Provide onsite support to clients throughout Toronto and the surrounding area.
• Take ownership of issues through resolution.
• Troubleshoot workplace technology, applications, hardware, peripherals, and connectivity.
• Support Bloomberg installations, upgrades, implementations, and Order Management activity.
• Apply working knowledge of LAN, WAN, TCP/IP, DNS, Wi-Fi, and VPN.
• Provide basic smart-hands support in IDF and colocation environments.
• Assist remote network and infrastructure engineers with onsite troubleshooting, cabling, equipment checks, and connectivity validation.
• Determine when to troubleshoot independently and when to engage the appropriate technical resource.
• Communicate clearly and deliver a consistent white-glove customer experience.
• Maintain flexibility for occasional later shifts when scheduled infrastructure work requires it.

Requirements

• Approximately two to five years of IT Support, Desktop Support, Field Support, Endpoint Support, or related experience.
• Strong customer-service and communication skills.
• A collaborative, team-first approach.
• Strong troubleshooting and critical-thinking skills.
• Experience supporting Windows and modern workplace technology.
• Working knowledge of Mac and mobile environments.
• Familiarity with networking fundamentals.
• Basic exposure to network equipment, cabling, switches, routers, IDF rooms, or similar environments.
• Strong ownership, accountability, and follow-through.
• Sound judgment and the ability to manage competing priorities.
• Confidence engaging with clients, colleagues, engineers, and business leaders.

Preferred Qualifications

• White-glove, executive, or highly client-facing support experience.
• Broad onsite or field-support experience.
• Exposure to IDF, MDF, data center, colocation, or network environments.
• Smart-hands experience supporting remote engineers.
• Familiarity with cabling, patching, network troubleshooting, or hardware validation.
• Exposure to Intune, Jamf, or endpoint-management tools.
• ITIL, CompTIA, Microsoft, Apple, or entry-level Cisco certifications.

Compensation and Benefits

Expected total compensation is 155,000–175,000 CAD annually, plus benefits. Benefits may include merit increases, incentive compensation, paid holidays, paid time off, medical, dental, vision, short- and long-term disability benefits, RRSP matching, and life insurance, among others.