Senior Support Engineer

at Nebius

📍 United States

USD 150,000-200,000 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI AWS @ 4 Azure @ 4 Bash @ 6 Communication @ 7 GCP @ 4 Kubernetes @ 6 Linux @ 6 Machine Learning @ 4 Networking @ 6 Python @ 6 Security

Details

Nebius is building a full-stack AI cloud platform for developers and enterprises, supporting workloads from data and model training through production deployment. The company operates globally, with research and development hubs across Europe, the UK, North America, and Israel.

The Support Engineer L2 will resolve complex technical issues escalated by Nebius clients. The role requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity. This is a remote position for candidates working from the USA and involves shift work.

Responsibilities

Diagnose and resolve technical issues involving Linux, networking, security, Kubernetes, and cloud environments.
Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
Apply machine learning knowledge to troubleshoot model deployment, performance issues, and integration challenges in ML pipelines.
Develop Python and Bash automation scripts to streamline processes and optimize workflows.
Provide timely updates and clear customer explanations regarding issue status and resolutions.
Escalate unresolved problems promptly to minimize service disruption.
Maintain and improve technical documentation to support troubleshooting and issue prevention.

Requirements

Advanced Linux administration skills.
Intermediate networking skills.
Intermediate Kubernetes skills.
Intermediate knowledge of cloud solutions, including AWS, Azure, and GCP.
Intermediate Python and Bash scripting skills.
Intermediate knowledge of ML training, inference, and pipelines.
Intermediate understanding of data storage concepts.
Advanced troubleshooting and problem-solving skills.
Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 5 years of experience in technical support, including at least 3 years of hands-on experience in cloud environments.
Availability for rotational shifts or on-call support as required.

Benefits

100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan with up to a 4% company match and immediate vesting.
20 weeks of paid parental leave for primary caregivers and 12 weeks for secondary caregivers.
Remote work reimbursement of up to $85 per month for mobile and internet expenses.
Company-paid short-term disability, long-term disability, and life insurance coverage.
Career growth and learning opportunities.
Flexibility and ownership.
Collaborative and innovative culture.
Opportunity to work on impactful AI projects.
International environment and talented teams.

Applicants must be authorized to work in the country in which they apply and must provide proof of employment eligibility as a condition of hire. Nebius is an equal opportunity employer.