Data Excellence Manager

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.

About the Team

Stripe's GTM Planning & Central Operations team partners with Sales Leadership, Finance, Product, Regional Sales Strategy and Operations, and Data Engineering to build the operational processes, tools, policies, and data required to bring the GTM strategy to life. The team uses rigorous thinking and a user-first approach to improve and support global Stripe business processes, critical initiatives, and cross-functional business priorities for the sales planning cycle.

Responsibilities

• Build and lead a team of full-time and outsourced Sales Operations experts focused on improving customer data.
• Partner with GTM leadership to identify data gaps and address them through processes, policies, and workflows.
• Apply systems thinking and continuous improvement to the mechanisms owned by the team.
• Develop a data quality roadmap to address customer data challenges.
• Align prioritization with leadership, Data Engineering, and Systems teams.
• Influence the implementation and enablement of systems and tools in partnership with internal systems teams.
• Create an outsourcing strategy for ongoing data cleanup.
• Manage contractors supporting data quality initiatives, reporting, processes, and analytics.
• Define and measure success metrics.
• Develop dashboards showing progress against identified metrics.
• Communicate progress to Stripe leadership and use their support to influence stakeholders and remove blockers.

Requirements

Minimum Requirements

• 7+ years of experience in sales, strategy, and operations in a high-tech growth environment, or operational experience in management consulting.
• Ability to own problems, investigate root causes, and ensure execution.
• Ability to work across multiple stakeholders and escalate issues to leadership.
• Willingness to perform individual-contributor work while leading a team.
• Strong analytical skills and a structured approach to solving unique business problems.
• Adaptability and flexibility in a fast-paced, ambiguous, and rapidly changing environment.

Preferred Qualifications

• Experience managing outsourced services.
• Proficiency in SQL and other advanced analytics tools.
• Proficiency in business intelligence visualization tools.
• Experience at a growth-stage internet or software company.
• Experience in the SaaS or payments industry.