GTM Operations Process Architect

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

The Go-to-Market (GTM) Planning Strategy and Operations team works at the intersection of corporate planning, GTM Strategy, Product, GTM, and Regional Strategy and Operations. The team is responsible for ensuring that Stripe’s annual rhythm is delivered smoothly and on time, including:

• Building and implementing tooling, process, and strategic foundations for the next cycle
• Delivering budgets, territories, targets, compensation plans, reporting, and enablement to GTM
• Managing in-year account, territory, quota, and adjustment operations

The Central Policy and Operations team owns the processes, systems, and automation that support territory management, account placement, segmentation, and business adjustments at scale. The team processes more than 10,000 account movements per month and operates critical workflows for the entire GTM organization.

Responsibilities

• Own the process and tooling roadmap for Central Policy and Operations, setting short- to medium-term strategic direction and aligning investment with areas of greatest need
• Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement
• Architect the transition from external tools to Stripe-native tooling, including building the business case, influencing resource allocation, and measuring return on investment
• Design and implement Salesforce automation for account team assignments, user segmentation updates, and manager and approval workflows to reduce manual intervention and contractor dependency
• Build audit frameworks, compliance metrics, and governance processes for scaled systems, including territory assignments, quota, workflows, and adjustment approvals
• Establish documentation, process architecture, and AI-ready task design to support leadership visibility, vendor onboarding, and repeatable delegation
• Anticipate and resolve system integration risks involving data movement between Salesforce, territory engines, and reporting infrastructure
• Redesign processes before automating them where appropriate, ensuring that operational systems are scalable, auditable, documented, and delegatable

Requirements

Minimum Requirements

• At least 10 years of experience in business operations, systems development, technical program management, or a related discipline, with demonstrated progression in scope and complexity
• Proven experience owning and delivering end-to-end systems or tooling programs in cross-functional environments, from business case development through implementation and ongoing optimization
• Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration
• Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction
• Ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority
• Effective communication skills, including the ability to explain complex technical concepts to non-technical audiences and leadership and translate business requirements into system specifications

Preferred Qualifications

• Experience with Anaplan, Salesforce, approval workflows, or process design and administration, configuration, or development, including flows, automation, and data management
• Familiarity with territory management, sales operations planning cycles, or GTM systems at scale
• Experience designing processes for AI enablement, including structured documentation, task decomposition, and governance frameworks
• Experience managing vendor relationships or coordinating with external implementation partners