Tech Stack
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
API @ 3
Change Management
Communication @ 3
Payments @ 3
Project Management @ 6
SQL @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Who We Are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.
About the Team
The Professional Services team empowers Stripe users to achieve maximum value from their investment quickly and confidently. The team supports large, intricate Stripe implementations by guiding users through integration processes, planning projects, coordinating with stakeholders, managing deliverables, meeting key timelines, and educating users about Stripe's capabilities.
As an Implementation Consultant, you will drive strategic implementations, guide customers through the integration process, and help turn them into long-term transacting Stripe users. The team's objective is to provide an efficient, seamless transition for clients while ensuring high user satisfaction and effective relationship management.
Responsibilities
- Manage the full onboarding cycle for mid-market and enterprise companies in the SEA and GCN markets, from contract signing through launch.
- Develop, manage, and implement customers' integration architecture, change management strategies, and timelines.
- Partner with Sales and Technical Services teams to improve the overall Stripe user journey.
- Engage with Product and Engineering teams to help drive product strategy for large users.
- Collaborate with teammates on strategic projects that improve and scale the implementation process and team operations.
- Collaborate across Sales, Technical Services, Product, and Engineering to ensure successful customer transitions.
Requirements
Minimum Requirements
- 6+ years of experience working with strategic customers on technology solutions, with a track record of top performance.
- Ability to understand complex business requirements and craft tailored solutions.
- Ability to quickly learn and explain technical concepts to Stripe's largest customers.
- Proven project management skills and strong critical-thinking abilities.
- Superior verbal and written communication skills.
Preferred Qualifications
- Prior experience at a growth-stage internet or software company.
- Experience in the payments industry.
- Knowledge of APIs.
- Knowledge of SQL.
- Professional fluency in Mandarin Chinese and English, as the role involves working with clients within the Greater China market.